Technical Support Specialist
1 week ago
We are seeking a dedicated Technical Support Specialist to join our team at Cinter Career. This role is essential in ensuring the smooth operation of our client’s systems and services.
Key Responsibilities:The successful candidate will be responsible for:
- Diagnosing and resolving a variety of technical issues.
- Managing and processing service tickets and monitoring alerts efficiently.
- Providing timely updates to both customers and internal teams.
- Addressing critical system challenges on a 24/7 basis.
- Conducting routine system maintenance and performance monitoring.
- Carrying out on-site inspections and handling remote requests.
To be considered for this position, candidates should possess:
- A foundational understanding of networking and IT infrastructure.
- Excellent communication skills, both written and verbal.
- The ability to manage multiple tasks and prioritize effectively.
- A proactive approach to learning and skill development.
- Strong teamwork and collaboration abilities.
- A customer-first mindset.
- Preferred certifications: CCNA and CCNP.
This position involves a rotating shift schedule, requiring availability for weekends and holidays.
Client Type: Telecommunications
Employment Type: Full Time, Non-Exempt
Language Requirements: Fluency in Japanese and English is necessary.
Join us in delivering exceptional support and service to our clients.
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