Technical Support Specialist

1 week ago


Carrollton, Texas, United States Cinter Career Full time
Job Overview

We are seeking a dedicated Technical Support Specialist to join our team at Cinter Career. This role is essential in ensuring the smooth operation of our client’s systems and services.

Key Responsibilities:

The successful candidate will be responsible for:

  • Diagnosing and resolving a variety of technical issues.
  • Managing and processing service tickets and monitoring alerts efficiently.
  • Providing timely updates to both customers and internal teams.
  • Addressing critical system challenges on a 24/7 basis.
  • Conducting routine system maintenance and performance monitoring.
  • Carrying out on-site inspections and handling remote requests.
Qualifications:

To be considered for this position, candidates should possess:

  • A foundational understanding of networking and IT infrastructure.
  • Excellent communication skills, both written and verbal.
  • The ability to manage multiple tasks and prioritize effectively.
  • A proactive approach to learning and skill development.
  • Strong teamwork and collaboration abilities.
  • A customer-first mindset.
  • Preferred certifications: CCNA and CCNP.
Working Conditions:

This position involves a rotating shift schedule, requiring availability for weekends and holidays.

Client Type: Telecommunications

Employment Type: Full Time, Non-Exempt

Language Requirements: Fluency in Japanese and English is necessary.

Join us in delivering exceptional support and service to our clients.



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