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IT Support Specialist

2 months ago


Carrollton, Texas, United States edgecomputingassociation Full time
Job Title: IT Support Specialist

At edgecomputingassociation, we are seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our end-users, troubleshooting and resolving hardware and software issues, and maintaining our computer systems and networks.

Key Responsibilities:
  • Respond to support requests from end-users via phone, email, and ticketing system
  • Document and track issues to ensure timely resolution
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals
  • Support and maintain user account information, including rights, security, and systems groups
  • Assist in computer operations by maintaining rapport with external vendors and support/service representatives
  • Assist in PC hardware installation of equipment and network components
  • Work closely with other IT Support Specialists to maintain accurate inventories of IT-related equipment and peripherals
  • Assist Telecommunications Administrator with mobile and handheld device setup and related issues
  • Promote communication between Information Systems and other Corporate Departments and Branch locations
Requirements:
  • High School Diploma and/or MIS degree
  • Three to Five (3-5) years experience supporting end-user hardware, software, and peripherals
  • Knowledge of all versions of Microsoft Windows desktop operating systems with emphasis on W7 and Microsoft Office products with emphasis on Office 2007, Office 2010, and Office 365
  • Knowledge of setup and support for workstations and laptops with emphasis on Lenovo, HP, and DELL; familiar with desktop imaging software
  • Familiarity with workstation remote management software such as Dameware or other equivalent utility
  • Familiarity with networked environment with the ability to troubleshoot basic workstation and other networked device connectivity issues
  • Experience with Active Directory user setup and management
  • Knowledge of WellSky and/or other Medical/Home Health Application a plus