Premium Manager

1 week ago


Kansas City, Missouri, United States Levy Full time
Job Overview

Levy is seeking a highly skilled Premium Manager to lead the Suites Sales Department in the Kansas City Market. As a key member of our team, you will be responsible for delivering exceptional guest experiences, driving partner satisfaction, and achieving financial results.

Key Responsibilities

  • Oversee all aspects of premium Suites Sales and operations
  • Collaborate with location leadership to drive improvements in guest satisfaction and financial results
  • Develop and implement strategies to drive engagement within the premium department
  • Manage season planning and event preparation to ensure maximum event readiness
  • Build relationships with regular guests and suite holders
  • Maintain accurate contact information, suite holder preferences, and billing information for all suite holders
  • Partner with the culinary team to develop menus for all premium spaces
  • Ensure the consistent use of the Suites Management System for the premium department
  • Deploy the vision and operational plan for sponsored spaces within the premium department
  • Oversee accounts receivable following events to ensure timely payment
  • Ensure all aspects of premium operations align with Levy's Core Signature standards
  • Oversee annual suite holder tastings in partnership with the culinary team
  • Attend BEO and Client meetings to plan for upcoming events
  • Collaborate with other departments to ensure accurate completion of the requisition process
  • Review consumption rates and update par levels as necessary
  • Ensure compliance with all Payment Card Information rules
  • Complete monthly financial reporting and action planning
  • Ensure all POS menus are updated and accurate
  • Hold pre-shift meetings to set the tone for events
  • Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
  • Oversee service standards during events to ensure a high standard of guest experience
  • Manage and resolve guest complaints
  • Manage team member incidents/accidents and follow all required reporting procedures
  • Other responsibilities and duties as assigned

Requirements

  • 5+ years of experience in a food and beverage operational position
  • Prior sales experience preferred
  • Bachelor's degree in hospitality management is preferred
  • High level of computer literacy
  • Passion for hospitality, food, and retail
  • Excellent interpersonal and stakeholder communication and management skills

About Levy

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.



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