Premium Sales Manager
3 weeks ago
We are seeking a highly skilled and experienced Sales and Operations Leader to join our team as a Premium Sales Manager. This is a fantastic opportunity to work with a leading hospitality company, Levy, and contribute to the success of our Kansas City Market.
Key Responsibilities- Oversee all aspects of premium Suites Sales and operations
- Work with the location leadership team to drive improvements in guest satisfaction and financial results
- Drive engagement within the premium department
- Oversee all aspects of season planning and event preparation
- Build relationships with regular guests and suite holders
- Maintain accurate contact information, suite holder preferences, and billing information
- Partner with the culinary team to develop menus for premium spaces
- Set up and ensure the consistent use of the Suites Management System
- Ensure the availability of printed collateral to support promotions and premium offer communication
- Work with the location partner to deploy the vision and operational plan for sponsored spaces
- Oversee accounts receivable following events
- Ensure all aspects of premium operations are in line with Levy's Core Signature standards
- Oversee annual suite holder tastings in partnership with the culinary team
- Attend BEO and Client meetings to plan for upcoming events
- Work with other departments to ensure accurate completion of the requisition process
- Review consumption rates and update par levels as necessary
- Ensure compliance with Payment Card Information rules
- Complete monthly financial reporting and action planning
- Ensure all POS menus are updated and accurate
- Hold pre-shift meetings to set the tone for events
- Support team member orientation training
- Oversee service standards during events
- Manage and resolve guest complaints
- Manage team member incidents and follow reporting procedures
- 5+ years of experience in a food and beverage operational position
- Prior sales experience preferred
- Bachelor's degree in hospitality management preferred
- High level of computer literacy
- Passion for hospitality, food, and retail
- Excellent interpersonal and stakeholder communication and management skills
Levy is a leading hospitality company that provides award-winning restaurants, iconic sports and entertainment venues, and cultural institutions with exceptional dining experiences. We are committed to creating an equal opportunity and fair treatment environment where learning and growing together is part of our everyday culture.
We are a member of Compass Group USA and are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
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