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Customer Success Specialist
2 months ago
For over 70 years, Global Industrial has been a prominent player in the industrial sector, offering both private label and renowned brand name equipment and supplies to businesses across North America.
With a vast inventory of over one million industrial, material handling, and business products, we cater to our clients through various channels including our website, dedicated sales representatives, and comprehensive catalogs.
Our commitment to expanding our product range ensures we meet the evolving needs of our diverse clientele, which includes small to large corporations, institutions, government entities, and individual consumers throughout North America.This role is pivotal in enhancing the customer experience. Our ACE strategy emphasizes placing the customer at the forefront of our operations. As businesses require products and materials to function effectively, they also depend on robust customer support to fulfill and surpass their expectations.
This position is integrated within a specialized sales unit, providing tailored support to customers for improved service delivery.
Key Responsibilities:
- Participate in all designated sales unit meetings to grasp the needs and initiatives of the team.
- Deliver customer support encompassing various requests based on your assignment:
- Execute administrative functions such as account inquiries, communications, special customer requests, quotes, orders, and purchase orders.
- Prepare and disseminate reports utilizing PowerBI or PCS.
- Address and resolve customer issues as directed by sales representatives, managers, or directors.
- Assist with bids, eProcurement requests, and GPO onboarding processes.
- Collaborate with vendors to address requests and issues while preparing necessary documentation for approvals.
- Develop and document process flows to enhance operational efficiency while securing alignment from management.
- Provide timely support to customers to resolve sales-related challenges.
- Work alongside internal teams to address customer needs and issues.
- Expedite and follow up on urgent requests from customers.
- Engage directly with customers to ensure exceptional support.
- Assist in the preparation of Business Reviews.
- Collaborate within a team environment to elevate the customer experience.
Required Competencies and Skills:
- A minimum of 4 years of proven experience in sales support.
- A college degree or relevant internal experience at Global Industrial is preferred.
- Ability to work in a hybrid role (4 days in the office; 1 day remote).
- In-depth understanding of Global Industrial processes and sales administrative functions.
- Capability to work independently while adhering to processes with a focus on accuracy.
- Proficient PC skills in MS Word, Excel, PowerPoint, and Outlook.
- Exceptional interpersonal, written, and verbal communication abilities.
- Strong organizational and prioritization skills, capable of thriving in a fast-paced environment.
- Attention to detail, multitasking abilities, and the capacity to maintain confidentiality are essential.
EEO/AA Statement:
Global Industrial is committed to providing equal employment opportunities to all employees and applicants, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.
This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Nearest Major Market:
Long Island
Nearest Secondary Market:
New York City
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