Crisis Intervention and Resource Coordinator

1 week ago

WinstonSalem, North Carolina, United States Elevance Health Full time

Job Overview

Position: Crisis and Resource Specialist

Location: This role is fully remote. Ideal candidates should reside within a reasonable distance from an Elevance Health office location.

Work Schedule: Thursday to Monday, 4:00 PM to 12:30 AM EST

Elevance Health, through its subsidiary Carelon Behavioral Health, is committed to delivering exceptional clinical mental health and substance use disorder management services. We provide a comprehensive employee assistance program, work/life support, specialized programs for autism and depression, and insightful analytics to enhance care delivery.

We seek qualified candidates to engage with the New Hampshire Rapid Response Access Point Crisis Line, possessing experience in mental health, substance use disorders, crisis evaluation, and referrals.

Key Responsibilities:

Handle incoming calls, texts, and chats from individuals in crisis through the New Hampshire Rapid Response Access Point Crisis Line. Conduct safety evaluations and assessments to determine the level of risk to the individual or others. Utilize information gathered from callers and during assessments to accurately identify needs and collaboratively develop an action plan. Ensure timely and precise documentation of all interactions in line with established guidelines. Provide follow-up support to ensure individuals have accessed necessary services. Collaborate with various agencies and organizations to optimize resource utilization and support systems. Maintain compliance with all relevant regulations, including HIPAA and OSHA.

Minimum Qualifications:

High school diploma or equivalent, with at least one year of experience in behavioral health or six months of direct crisis experience, including screenings and assessments; or a combination of education and experience that provides an equivalent background.

Preferred Qualifications:

A BS/BA degree in a mental health or human services field, along with two years of direct experience working with individuals requiring behavioral health services is strongly preferred. Experience in a call center environment is advantageous.

Job Level:

Non-Management Non-Exempt

Workshift:

2nd Shift (United States of America)

Job Family:

MED > Healthcare Role (Non-Licensed)

Elevance Health is dedicated to enhancing lives and communities while simplifying healthcare. As a Fortune 25 company with a rich history in the healthcare sector, we are looking for passionate leaders at all levels to make a meaningful impact on our members and the communities we serve.

Elevance Health values a culture that promotes personal and professional growth for our associates. Our core values and behaviors drive our strategy and contribute to our collective success.

We offer a competitive total rewards package, including merit increases, paid holidays, Paid Time Off, incentive bonuses, comprehensive health benefits, 401(k) matching, stock purchase plans, life insurance, wellness programs, and financial education resources.

Elevance Health operates under a Hybrid Workforce Strategy, requiring associates to work at an Elevance Health location at least once a week unless specified otherwise. Candidates must reside within a reasonable commuting distance of an Elevance Health location.

The health and safety of our associates and communities are paramount. We require candidates in certain patient/member-facing roles to be vaccinated against COVID-19, with exceptions considered based on acceptable explanations. Elevance Health adheres to all relevant federal, state, and local laws.

Elevance Health is an Equal Employment Opportunity employer, ensuring that all qualified applicants receive consideration for employment without regard to any status protected by applicable laws. Applicants needing accommodation during the application process may reach out for assistance.

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