Fitness Experience Coordinator

1 week ago


Baltimore, Maryland, United States Orangetheory Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Experience Specialist at Orangetheory Fitness. As a key member of our studio team, you will be responsible for delivering exceptional customer service, ensuring smooth day-to-day operations, and promoting a positive and inclusive studio culture.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service to members and guests, responding promptly and professionally to their needs and concerns.
    • Exceed monthly sales expectations and establish a strong referral program to drive studio growth.
    • Maintain accurate customer service records and interactions using our established systems.
  • Studio Operations
    • Participate in at least 2 Orangetheory Fitness scheduled workouts per week to stay connected with our members and promote our studio culture.
    • Process accurate cash and credit card transactions, including refunds, and maintain a clean and organized studio environment.
    • Respond immediately to member requests, inquiries, and concerns, and conduct proper on-boarding of new members.
  • Culture and Teamwork
    • Model our studio's values and culture by maintaining a positive, empathetic, and professional attitude.
    • Participate in role-related training programs and stay current with all role-based continuing education on our learning and development platform, Orange University.
    • Attend and participate in monthly staff meetings to discuss areas of strength and opportunity for the studio and the entire staff.
Requirements
  • Previous customer service experience with strong communication skills.
  • Excellent customer service skills and ability to multitask in a busy environment.
  • Solid verbal and written communication skills required, with functional computer skills and ability to use MS Office programs.
  • High school diploma preferred, with ability to work a flexible schedule as needed to fit the studio needs.
  • Ability to lift up to 20 pounds and stand for long periods of time.
Physical Demands

This job operates in a fitness studio environment, requiring the ability to stand and walk for long periods of time, lift files and open filing cabinets, and bend or stand as necessary. Basic math skills are required to calculate change and perform other mathematical tasks.



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