Fitness Center Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and guests, ensuring a positive and welcoming experience at our fitness center.
Key Responsibilities- Customer Service: Greet members, prospective members, and guests, providing exceptional customer service and ensuring a positive experience.
- Front Desk Operations: Handle all front desk-related activities, including answering phones, assisting callers, and checking members into the system.
- New Member Sign-up: Assist with new member sign-ups and provide a warm welcome to our fitness community.
- Tours and Demonstrations: Take prospective members on tours of our facility and demonstrate our equipment and services.
- Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and escalate issues to management as needed.
- Club Maintenance: Assist in maintaining the cleanliness and organization of our club.
- Customer Service Background: Previous customer service experience preferred.
- Basic Computer Skills: Basic computer proficiency required.
- Passion for Fitness: A passion for fitness and health is essential.
- Positive Attitude: An upbeat and positive attitude is a must.
- Punctuality and Reliability: Punctuality and reliability are essential for this role.
- Strong Communication Skills: Excellent communication and interpersonal skills required.
- High School Diploma: High school diploma or equivalent required.
- Standing and Walking: Continual standing and walking during shift.
- Talking and Communication: Continual talking in person or on the phone during shift.
- Lifting: Occasional lifting up to 50 pounds.
- Toxic Chemicals: Occasional exposure to toxic chemicals.
$14.00 per hour
At Planet Fitness, we are committed to creating a Judgement Free Zone where everyone feels welcome and supported. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.
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