Member Experience Specialist
2 days ago
At Orangetheory Fitness, we're passionate about delivering exceptional experiences for our members. As a Member Experience Specialist, you'll play a vital role in ensuring our studios provide a welcoming and inclusive environment for all.
Key Responsibilities:- Provide exceptional customer service to members and guests, ensuring a positive and memorable experience.
- Maintain a clean and organized studio environment, adhering to high standards of cleanliness and safety.
- Assist with front desk operations, including processing transactions, answering phone calls, and responding to member inquiries.
- Participate in sales and marketing initiatives to drive studio growth and revenue.
- Collaborate with the fitness team to ensure seamless delivery of services and programs.
- Previous customer service experience, preferably in a fitness or hospitality environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- A dynamic and supportive work environment.
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- A fun and fast-paced work environment with a passionate team.
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