Member Experience Specialist

2 days ago


Baltimore, Maryland, United States Orangetheory Fitness Full time
Job Title: Member Experience Specialist

At Orangetheory Fitness, we're passionate about delivering exceptional experiences for our members. As a Member Experience Specialist, you'll play a vital role in ensuring our studios provide a welcoming and inclusive environment for all.

Key Responsibilities:
  • Provide exceptional customer service to members and guests, ensuring a positive and memorable experience.
  • Maintain a clean and organized studio environment, adhering to high standards of cleanliness and safety.
  • Assist with front desk operations, including processing transactions, answering phone calls, and responding to member inquiries.
  • Participate in sales and marketing initiatives to drive studio growth and revenue.
  • Collaborate with the fitness team to ensure seamless delivery of services and programs.
Requirements:
  • Previous customer service experience, preferably in a fitness or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
  • A dynamic and supportive work environment.
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A fun and fast-paced work environment with a passionate team.

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