Fitness Center Representative

4 days ago


Baltimore, Maryland, United States Planet Fitness Inc. Full time
Job Summary

The Fitness Center Representative will be responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a strong passion for fitness and health, as well as excellent communication and interpersonal skills.

Essential Duties and Responsibilities
  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, and facilitating needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Close shift for that business day and create a bank deposit for next day.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work 3rd shift (overnights).
  • Must be able to occasionally lift up to 50 lbs.
Compensation

$12.75 - $13.50 per hour



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