Customer Service Representative

2 weeks ago

Chino, California, United States IHOP Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier at IHOP. As a Cashier, you will be responsible for providing exceptional guest service, ensuring a positive dining experience, and maintaining a clean and welcoming environment.

Key Responsibilities

  • Develop and maintain professional relationships with IHOP employees and guests.
  • Greet guests promptly and seat them as soon as a table is available.
  • Rotate station seating to ensure quality guest service.
  • Handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.
  • Handle cash accurately and responsibly.
  • Take register readings, make interim cash reports, count cash register receipts, and make frequent cash drops according to Company cash-control policies.
  • Answer the telephone, take messages, and take and complete all To Go orders.
  • Maintain guest checks in numerical order.
  • Maintain a waiting list as necessary.
  • Check restrooms hourly to ensure proper stock levels and cleanliness.
  • Clean and reset tables and clean chairs, booths, and floors after guests leave.
  • Perform all cleaning duties according to posted cleaning charts.
  • Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
  • Perform other assignments or tasks as assigned by the General Manager, Assistant Manager, or acting supervisor.

Requirements

  • Ability to read and comprehend instructions, correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to read and speak English to understand guest checks, instructions, warning and safety labels, and communicate with others.
  • Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly is required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee occasionally must lift and/or move up to 25 pounds.

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