Distribution Customer Service Representative
2 days ago
Job Summary:
The Distribution Customer Service Representative plays a vital role in ensuring exceptional customer experiences by providing prompt, courteous, and effective service. This includes responding to inquiries, processing orders, and handling complaints in a professional manner.
Key Responsibilities:
- Interact with customers in a positive and professional manner, addressing their concerns and resolving issues in a timely and effective way.
- Process and input customer orders, ensuring accuracy and efficiency.
- Produce stock reports to verify product availability and ensure timely delivery.
- Coordinate special and last-minute shipping requests with the Traffic and Operations Departments, expediting orders as necessary.
- Provide follow-up with other departments to ensure service standards are met.
- Verify computer-generated invoices to ensure proper invoicing of accounts.
- Prepare shipping and tracing information for customers as required.
- Maintain damage records and back-order logs.
- Communicate customer feedback to management, highlighting areas for improvement.
- Act as a liaison between the warehouse and customer, administering accounts and ensuring seamless communication.
- Oversee all paperwork associated with orders and maintain corresponding files.
- Maintain a current and accurate procedure manual, detailing processing requirements for each account.
Requirements:
- High school diploma or equivalent required.
- Strong computer knowledge, including MS Office applications.
- Basic typing skills and familiarity with 10-key.
- Shipping software systems, including UPS and Federal Express.
- Excellent oral and written communication skills.
- Excellent customer service skills.
- Ability to work in varying facility conditions.
- Availability to work irregular or extended hours, including nights, weekends, and holidays as needed.
Benefits:
NFI Industries offers a competitive hourly rate of $19.00, with opportunities for additional compensation based on shift work. A robust benefit program is also available, including medical, dental, vision, prescription drug coverage, 401(k) plan, wellness program, life insurance, paid time off, and paid parental leave.
Equal Opportunity Employer:
NFI Industries is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates and are an affirmative action employer.
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