Distribution Customer Service Representative

2 days ago

Chino, California, United States NFI Industries Full time

Job Summary:

The Distribution Customer Service Representative plays a vital role in ensuring exceptional customer experiences by providing prompt, courteous, and effective service. This includes responding to inquiries, processing orders, and handling complaints in a professional manner.

Key Responsibilities:

  • Interact with customers in a positive and professional manner, addressing their concerns and resolving issues in a timely and effective way.
  • Process and input customer orders, ensuring accuracy and efficiency.
  • Produce stock reports to verify product availability and ensure timely delivery.
  • Coordinate special and last-minute shipping requests with the Traffic and Operations Departments, expediting orders as necessary.
  • Provide follow-up with other departments to ensure service standards are met.
  • Verify computer-generated invoices to ensure proper invoicing of accounts.
  • Prepare shipping and tracing information for customers as required.
  • Maintain damage records and back-order logs.
  • Communicate customer feedback to management, highlighting areas for improvement.
  • Act as a liaison between the warehouse and customer, administering accounts and ensuring seamless communication.
  • Oversee all paperwork associated with orders and maintain corresponding files.
  • Maintain a current and accurate procedure manual, detailing processing requirements for each account.

Requirements:

  • High school diploma or equivalent required.
  • Strong computer knowledge, including MS Office applications.
  • Basic typing skills and familiarity with 10-key.
  • Shipping software systems, including UPS and Federal Express.
  • Excellent oral and written communication skills.
  • Excellent customer service skills.
  • Ability to work in varying facility conditions.
  • Availability to work irregular or extended hours, including nights, weekends, and holidays as needed.

Benefits:

NFI Industries offers a competitive hourly rate of $19.00, with opportunities for additional compensation based on shift work. A robust benefit program is also available, including medical, dental, vision, prescription drug coverage, 401(k) plan, wellness program, life insurance, paid time off, and paid parental leave.

Equal Opportunity Employer:

NFI Industries is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates and are an affirmative action employer.

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