Customer Service Representative

4 weeks ago


Chino, California, United States The Tranzonic Companies Full time

{"h1": "Customer Service Specialist", "p": "At The Tranzonic Companies, we are seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty to our company.

Responsibilities:

* Respond to customer inquiries in a timely and professional manner, via phone, email, and other communication channels.
* Assist customers with product information, pricing, availability, and order processing.
* Resolve customer complaints and issues efficiently, while maintaining a high level of customer satisfaction.
* Collaborate closely with sales, logistics, and production teams to ensure timely order fulfillment and delivery.
* Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.
* Monitor and manage customer accounts, including processing returns, exchanges, and credits as necessary.
* Provide product support and troubleshooting assistance to customers as needed.
* Proactively identify opportunities to improve customer service processes and procedures.

Requirements:

* High school diploma or equivalent required.
* Bilingual - Spanish, preferred.
* Proven experience in customer service or related roles, preferably in a manufacturing or distribution environment.
* Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
* Strong problem-solving abilities and the ability to remain calm under pressure.
* Proficiency in CRM software and Microsoft Office Suite.
* Detail-oriented with strong organizational skills.
* Ability to work independently as well as collaboratively in a team environment.
* Flexibility to adapt to changing priorities and a fast-paced work environment.

We offer a competitive hourly rate of $21.00 per hour, with compensation decisions dependent on individual circumstances, including experience and location.

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

"}



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