Customer Service Representative
23 hours ago
At The Tranzonic Companies, we are committed to delivering exceptional customer experiences across our diverse portfolio of manufacturing and sales companies. As a Customer Service Specialist, you will play a vital role in ensuring our customers receive the highest level of support and service.
Key Responsibilities:- Provide timely and professional responses to customer inquiries via phone, email, and other communication channels.
- Assist customers with product information, pricing, availability, and order processing, ensuring seamless transactions.
- Resolve customer complaints and issues efficiently, maintaining a high level of customer satisfaction.
- Collaborate closely with sales, logistics, and production teams to ensure timely order fulfillment and delivery.
- Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.
- Monitor and manage customer accounts, including processing returns, exchanges, and credits as necessary.
- Provide product support and troubleshooting assistance to customers as needed.
- Proactively identify opportunities to improve customer service processes and procedures.
- High school diploma or equivalent required.
- Bilingual - Spanish, preferred.
- Proven experience in customer service or related roles, preferably in a manufacturing or distribution environment.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficiency in CRM software and Microsoft Office Suite.
- Detail-oriented with strong organizational skills.
- Ability to work independently as well as collaboratively in a team environment.
- Flexibility to adapt to changing priorities and a fast-paced work environment.
Compensation for this position is $21.00 per hour, based on individual states' employment laws. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.
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