Customer Service Representative

11 hours ago


Chino, California, United States The Tranzonic Companies Full time
Customer Service Specialist

At The Tranzonic Companies, we are seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner via phone, email, and other communication channels.
  • Assist customers with product information, pricing, availability, and order processing.
  • Resolve customer complaints and issues in a fair and efficient manner, aiming for swift resolution while maintaining a high level of customer satisfaction.
  • Collaborate closely with sales, logistics, and production teams to ensure timely order fulfillment and delivery.
  • Maintain accurate records of customer interactions, transactions, and inquiries using our CRM system.
  • Monitor and manage customer accounts, including processing returns, exchanges, and credits as necessary.
  • Provide product support and troubleshooting assistance to customers as needed.
  • Proactively identify opportunities to improve customer service processes and procedures.

Requirements:

  • High school diploma or equivalent required.
  • Bilingual - Spanish, preferred.
  • Proven experience in customer service or related roles, preferably in a manufacturing or distribution environment.
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Detail-oriented with strong organizational skills.
  • Ability to work independently as well as collaboratively in a team environment.
  • Flexibility to adapt to changing priorities and a fast-paced work environment.

Hourly rate: $21.00 per hour. Compensation decisions are dependent on the facts and circumstances of each candidate, including experience and location.



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