Customer Experience Manager

3 weeks ago

Savannah, Georgia, United States HomeGoods Full time

Job Title: Customer Experience Manager

At HomeGoods, we're passionate about creating a unique shopping experience for our customers. As a Customer Experience Manager, you'll play a key role in ensuring that our customers receive exceptional service and have a positive experience in our stores. You'll be responsible for leading the frontline team to promote a highly satisfied customer experience, driving customer loyalty through programs and initiatives, and addressing customer concerns and issues promptly.

Key Responsibilities:

  • Lead the frontline team to promote a highly satisfied customer experience
  • Drive customer loyalty through programs and initiatives
  • Address customer concerns and issues promptly
  • Train and mentor all associates on policies and procedures
  • Provide recognition and constructive feedback on cashier performance
  • Maintain and monitor cash controls, including change fund
  • Adhere to all labor laws and meal and break period policies
  • Assign registers and coordinate breaks to ensure optimized coverage at frontline and sales floor
  • Audit and approve paperwork
  • Maintain cleanliness, recovery, and organizational standards throughout the frontline
  • Monitor all frontline equipment, communicating issues to management
  • Execute and adhere to Company directives
  • Maintain and uphold merchandising standards within the queue-line
  • Adhere to all operational, merchandise, and loss prevention policies and procedures
  • Ensure proper and timely handling of damages and Mark out of Stock
  • Promote a safe environment, reporting any type of safety hazard in the store

Requirements:

  • High school graduate or equivalent degree preferred
  • Available to work flexible schedule, including evenings and weekends
  • Able to work as a team member
  • Excellent interpersonal skills
  • Exceptional customer service skills
  • Able to lift heavy merchandise with/without reasonable accommodations
  • Able to train and provide direction to others
  • Able to run a register/handle money
  • Must be able to handle confidential information with discretion
  • Experience as a coordinator or previous retail/supervisory experience preferred

Benefits:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Additional Benefits:

  • 401(k) match
  • Medical/dental/vision
  • HSA
  • Health care FSA
  • Life insurance
  • Short/long term disability
  • Paid parental leave
  • Paid holidays/vacation/sick
  • Auto/home insurance discounts
  • Scholarship program
  • Adoption assistance

Starting Pay: $13.00 to $13.50 per hour

Applicants with arrest or conviction records will be considered for employment.

About HomeGoods:

At HomeGoods, we're passionate about creating a unique shopping experience for our customers. We're always looking for talented individuals who share our passion for delivering exceptional customer service and creating a positive shopping experience. If you're looking for a challenging and rewarding career, we encourage you to apply.

Equal Employment Opportunity:

At HomeGoods, we're committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and perspectives. We're an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

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