Host/Hostess - Dining Experience Specialist

2 weeks ago


Savannah, Georgia, United States Vic's River Grill Full time
Job Title: Host/Hostess

Reports to: Restaurant Manager

Job Summary:

As a Host/Hostess at Vic's River Grill, you will be responsible for creating a warm and welcoming atmosphere for our guests. Your primary goal is to ensure that every guest has an exceptional dining experience from the moment they arrive to the moment they leave.

Key Responsibilities:
  • Guest Greeting and Seating: Greet guests warmly and seat them at tables or in waiting areas, ensuring that they are comfortable and satisfied.
  • Table Management: Manage the efficient and timely seating of guests, taking into account their preferences and the availability of tables.
  • Communication: Provide guests with menus, inform them of their server's name, and respond to their inquiries and requests in a friendly and professional manner.
  • Problem-Solving: Anticipate and resolve any issues that may arise during the guest's dining experience, ensuring that they leave the restaurant satisfied.
  • Teamwork: Collaborate with kitchen staff, management, and serving staff to ensure that dining details are handled properly and customers' concerns are addressed.
Supplemental Responsibilities:
  • To-Go Orders: Take and prepare to-go orders, ensuring that they are accurate and ready for pickup.
  • Cash Handling: Operate cash registers to accept payments for food and beverages.
  • Supply Management: Order or requisition supplies and equipment for tables and serving stations, ensuring that they are always stocked and ready for use.
Tools and Technology:
  • Point-of-Sale Systems: Use point-of-sale terminals and workstations to process transactions and manage inventory.
  • Calendar and Scheduling Software: Utilize calendar and scheduling software to manage reservations and schedules.
  • Table Management Software: Use table management or reservation software to efficiently manage seating and reservations.


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