Customer Service Representative

2 days ago


Campbell, California, United States Massage Envy Full time
{"title": "Sales and Customer Service Associate", "description": "Unlock Your Potential at Massage Envy

Are you passionate about helping others achieve their wellness goals? At Massage Envy Campbell, we're dedicated to delivering exceptional experiences and growing our member base to make a meaningful impact in our community.

Perks and Benefits:

  • Competitive hourly rate of $18 plus bonuses and commissions
  • Membership bonus of $10-$20 per membership
  • 401(k) plan
  • Employee referral bonus program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free massage, skincare, or stretch service each month
  • 40% off all products

Requirements:

  • High school diploma or equivalent
  • Previous retail or sales experience (preferred)
  • Critical thinking and excellent math and computer skills
  • Great people skills and ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day Responsibilities:

  • Provide outstanding customer service and make every guest feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

Culture and Support:

  • Trained leadership that is invested in your success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

If you're ready to join a growing community with experienced professionals who share your passion, we look forward to meeting you.

", "lang_code": "en-US"}

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