Guest Services Representative

2 months ago


Campbell, California, United States Quorum Hotels Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Quorum Hotels. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities
  • Guest Registration and Check-in/Check-out: Register guests, handle check-ins and check-outs, and ensure a smooth and efficient process.
  • Front Desk Operations: Manage the front desk, handle guest inquiries, and provide information on hotel services, facilities, and local attractions.
  • Customer Service: Provide exceptional customer service, respond to guest requests, and resolve any issues in a professional and courteous manner.
  • Communication and Teamwork: Maintain effective communication with fellow employees and other departments to ensure seamless service delivery.
  • Administrative Tasks: Perform administrative tasks, such as data entry, filing, and maintaining accurate records.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: Previous experience in a hotel or related field preferred.
  • Skills: Excellent communication and customer service skills, ability to multitask, and problem-solving skills.
  • Personal Qualities: Positive attitude, friendly demeanor, and a strong desire to deliver outstanding customer service.


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