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Customer Service Representative

2 months ago


Campbell, California, United States Kohl's Full time

Job Summary

The Loss Prevention Service Specialist will be placed in high-risk stores to engage customers, promote customer service, and provide deterrence to theft. The primary role of the LPSS is to be highly visible and spend most of their time at the store entrance and in Center Core.

Key Responsibilities

  • Implement customer service initiatives, such as the Kohl's Smile and Say Hi program, to promote a positive shopping experience.
  • Assist in developing and implementing loss prevention strategies to minimize shrinkage.
  • Ensure a neat and clean store appearance at the entrance and promote a safe environment for associates and customers.
  • Conduct associate package checks and work in Center Core or at entrances to deter theft and provide customer service.

Additional Duties

  • Will not make shoplifting apprehensions.
  • May assist loss prevention associates as needed.
  • Conduct building and physical security inspections to minimize exposure to loss.
  • Respond to emergency situations and promote a safe environment for associates and customers.

Requirements

  • Maintain attendance according to Kohl's standards.
  • Strong communication and interpersonal skills, with the ability to work well with fellow associates, supervisors, and customers.
  • Maintain high ethical standards and adhere to Kohl's policies and procedures.
  • Maintain standards of appearance by following the required Kohl's dress code.
  • Ability to participate in physical activities, including walking, lifting, and climbing on a regular basis.

Preferred Qualifications

  • Experience in a customer service environment.
  • Prior experience in retail loss prevention, security, or law enforcement is preferred.

Benefits

Kohl's offers a variety of benefits to associates, including work-life balance, health and wellness, savings and retirement benefits, insurance programs, and life events benefits.