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Marketing Customer Service Representative

2 months ago

Fort Worth, Texas, United States Community Tissue Services Full time

**Job Summary**

Community Tissue Services is seeking a highly motivated and customer-focused individual to join our team as a Marketing Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.

**Key Responsibilities**

• Respond to customer inquiries in a timely and professional manner

• Resolve customer complaints and issues in a fair and efficient manner

• Collaborate with internal teams to ensure seamless customer service

• Develop and maintain strong relationships with customers

• Provide product information and recommendations to customers

• Participate in ongoing training and development to stay up-to-date on product knowledge and customer service best practices

**Requirements**

• High school diploma or equivalent required

• 1-2 years of customer service experience preferred

• Strong communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize multiple tasks

• Strong problem-solving and analytical skills

• Ability to maintain confidentiality and handle sensitive information

**Preferred Qualifications**

• Bachelor's degree in a related field

• Certified Tissue Bank Specialist (CTBS) certification

• Strong Excel skills

• Experience in a similar role in the tissue bank industry

**What We Offer**

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance