Current jobs related to Senior Assistant Purser - New York, New York - Holland America Group
-
Caregiver for Seniors
1 week ago
New York, New York, United States Senior Helpers Full timeSenior Helpers is a leading provider of in-home senior services, offering a supportive and inclusive work environment for our Home Health Aides.As a Home Health Aide with Senior Helpers, you will have the opportunity to make a real difference in the lives of our clients, providing personalized care and companionship in the comfort of their own...
-
Caregiver for Seniors
1 week ago
New York, New York, United States Sunrise Senior Living Full timeAbout the Role:We are seeking a compassionate and dedicated Caregiver for Seniors to join our team at Sunrise Senior Living. As a Caregiver, you will play a vital role in providing high-quality care and services to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Provide assistance with activities of daily living,...
-
Caregiver for Seniors
1 week ago
New York, New York, United States Sunrise Senior Living Full timeAbout the Role:Sunrise Senior Living is seeking a dedicated and compassionate Caregiver to join our team. As a Caregiver, you will play a vital role in providing exceptional care and support to our residents, enabling them to live their best lives.Responsibilities:Build meaningful relationships with residents and their families, providing assistance with...
-
Caregiver for Seniors
1 week ago
New York, New York, United States Sunrise Senior Living Full timeAbout the Role:We are seeking a compassionate and dedicated Care Manager to join our team at Sunrise Senior Living. As a Care Manager, you will be responsible for providing high-quality care and services to a consistent group of residents and their families in our assisted living and reminiscence neighborhoods.Key Responsibilities:Build meaningful...
-
Caregiver for Seniors
1 week ago
New York, New York, United States Sunrise Senior Living Full timeAbout the Role:We are seeking a compassionate and dedicated Caregiver for Seniors to join our team at Sunrise Senior Living. As a Caregiver, you will play a vital role in providing high-quality care and support to our residents, enabling them to live their best lives.Responsibilities:Build meaningful relationships with residents and their familiesProvide...
-
Senior Care Provider
2 weeks ago
New York, New York, United States Sunrise Senior Living Full timeSunrise Senior Living is committed to providing high-quality care for seniors. As a Designated Care Provider, you will be responsible for creating meaningful relationships with residents and their families, providing assistance with activities of daily living, and attending to individual care needs.Responsibilities:Builds meaningful relationships with...
-
Senior Caregiver
4 weeks ago
New York, New York, United States Sunrise Senior Living Full timeJoin Our Team as a Home Health AideWe are seeking a compassionate and dedicated Home Health Aide to join our team at Sunrise Senior Living. As a Home Health Aide, you will play a vital role in providing high-quality care and services to our residents in their homes.Responsibilities:Provide assistance with activities of daily living, such as bathing,...
-
Medication Assistant
2 weeks ago
New York, New York, United States Coterie Senior Living - Hudson Yards Full timeJob SummaryCoterie Senior Living - Hudson Yards seeks a skilled Medication Assistant to join our team. As a Medication Assistant, you will play a vital role in ensuring the well-being of our residents by monitoring the medication management program and assisting with oversight of activity in the medication room under the supervision of the Wellness...
-
Caregiver for Seniors
2 weeks ago
New York, New York, United States Discovery Senior Living Full timeDiscover Your PurposeAt Discovery Senior Living, we're dedicated to providing a safe and supportive work environment for our caregivers. As a Caregiver for Seniors, you'll play a vital role in ensuring the well-being and dignity of our residents.Responsibilities:Maintain a clean and comfortable living environment for residentsAssist residents with daily...
-
Maintenance Assistant
3 weeks ago
New York, New York, United States Sunrise Senior Living Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Maintenance Assistant to join our team at Sunrise Senior Living. As a Maintenance Assistant, you will be responsible for performing maintenance and housekeeping duties in our community and around the community grounds as assigned.ResponsibilitiesPerform general maintenance duties such as...
-
Care Manager
2 weeks ago
New York, New York, United States Sunrise Senior Living Full timeAbout Sunrise Senior LivingSunrise Senior Living is a leading provider of senior care services, dedicated to championing quality of life for all seniors. Our mission is to deliver high-quality care with a personal touch, empowering our residents to enjoy life to the fullest.Job SummaryWe are seeking a highly skilled and compassionate Care Manager to join our...
-
Senior Caregiver
1 week ago
New York, New York, United States Senior Helpers - Manhattan Full timeJob DescriptionWe are seeking a compassionate and reliable Senior Caregiver to provide exceptional care and support to our clients in the comfort of their own homes. As a Senior Caregiver, you will play a vital role in enhancing the lives of our clients, promoting their independence, and ensuring their overall well-being.Key Responsibilities:Provide...
-
Housekeeping Assistant
2 weeks ago
New York, New York, United States Sunrise Senior Living Full timeJob Summary:As a Housekeeper at Sunrise Senior Living, you will be responsible for maintaining the cleanliness and organization of resident suites, public areas, and support areas. This includes performing general housekeeping duties, collecting and cleaning laundry, and assisting care managers and department coordinators with resident care when...
-
Caregiver Assistant
4 weeks ago
New York, New York, United States Sunrise Senior Living Full timeAbout the RoleWe are seeking a compassionate and dedicated Caregiver to join our team at Sunrise Senior Living. As a Caregiver, you will play a vital role in providing high-quality care and services to our residents, ensuring their physical, emotional, and social needs are met.ResponsibilitiesBuild meaningful relationships with residents and their families,...
-
Caregiver Assistant
4 weeks ago
New York, New York, United States Sunrise Senior Living Full timeAbout the RoleWe are seeking a compassionate and dedicated Care Manager to join our team at Sunrise Senior Living. As a Care Manager, you will play a vital role in providing high-quality care and services to our residents and their families.ResponsibilitiesBuild meaningful relationships with residents and their families, providing assistance with activities...
-
New York, New York, United States Senior Helpers - Manhattan Full timeJob OpportunitySenior Helpers - Manhattan is seeking experienced Senior Care Professionals to work with our home care agency. Our mission is to provide high-quality care to the elderly in the comfort of their own homes.We offer flexible schedules and a supportive team environment.Responsibilities:- Perform initial and ongoing assessments with clients...
-
Caregiver Assistant
1 month ago
New York, New York, United States Sunrise Senior Living Full timeJob Title: CaregiverSunrise Senior Living is seeking a compassionate and dedicated Caregiver to join our team. As a Caregiver, you will play a vital role in providing exceptional care and services to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Build meaningful relationships with residents and their families,...
-
Caregiver - Senior Care Specialist
1 week ago
New York, New York, United States Sunrise Senior Living Full timeJob Summary:Sunrise Senior Living is seeking a compassionate and dedicated Caregiver to join our team. As a Caregiver, you will play a vital role in providing high-quality care and services to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Build meaningful relationships with residents and their families,...
-
Senior Helpers Home Health Aide
1 week ago
New York, New York, United States Senior Helpers Full timeAt Senior Helpers, we believe that our caregivers are the heart of our organization. As a Home Health Aide, you will have the opportunity to make a real difference in the lives of our clients, providing them with the care and companionship they need to live independently.We are proud to be the first and only national in-home care provider to receive...
-
Certified Medication Assistant
4 weeks ago
New York, New York, United States Senior Lifestyle Full timeJob Title: Certified Medication AideJob Summary:We are seeking a highly skilled and compassionate Certified Medication Aide to join our team at Senior Lifestyle. As a Medication Aide, you will play a vital role in ensuring the health and well-being of our residents by providing medication management services and supporting their overall...
Senior Assistant Purser
2 months ago
Department: Guest Services
Employment Type: Fixed Term Contract
Location: Global
Overview
By applying for this role, your application will be directed to Holland America Group's internal Talent Acquisition team. A professional recruiter will reach out to you if your qualifications meet our hiring criteria.
As a premier cruise line, we recognize that our guests have elevated expectations, and we equally hold our team members to high standards. We appreciate your understanding as we thoroughly evaluate each candidate.
Embark on a journey with Holland America Group, a preferred employer in the cruise sector. Our fleet offers outstanding facilities and extensive professional development and leisure programs for our valued team members from over 60 countries worldwide.
As a cherished brand among millions, we seek individuals who are passionate about their work and collaborate to help our guests create unforgettable memories while delivering friendly, attentive, and authentic service that is synonymous with Holland America.
As part of the Holland America family, you will experience a truly adventurous career with exceptional incentives, limitless growth opportunities, and breathtaking destinations.
Key Responsibilities
- Provide consistent support to the Guest Services teams with daily operational inquiries from Japanese-speaking guests.
- Deliver a positive first impression to every guest and team member through a warm and welcoming greeting.
- Maintain high visibility during designated desk hours, engaging with guests, addressing general inquiries, and offering assistance, particularly to Japanese-speaking guests.
- Ensure Guest Services Officers and the Guest Services Supervisor are well-informed by providing ongoing training on product knowledge.
- Take ownership of any guest issues presented; document, resolve, and follow up in accordance with established policies and procedures.
- Promptly and effectively address all passenger inquiries regarding onboard amenities and services, focusing on Japanese-speaking guests.
- Listen empathetically to complaints from non-English-speaking guests, demonstrating genuine interest at all times.
- Ensure the Guest Services Supervisor and Officers take responsibility for each complaint recorded, follow up with the guest, and include specific resolution details in the appropriate records.
- Provide the Guest Services teams with information, translated documents, and tools to assist Japanese-speaking guests.
- Manage the ship's cash account, guest folios, and all receipt and payment vouchers with diligence.
- Maintain an accurate cash float, prepare bank deposits, and process financial transactions while ensuring accuracy.
- Observe team members' performance and provide timely and appropriate feedback, coaching, and development opportunities for career advancement.
- Minimum of 2 years experience as a Front Desk Manager in 4 or 5-star hotels/resorts or cruise ships (experience in the cruise industry is highly preferred).
- Graduate of a recognized hotel or business school (preferred).
- Proficient in computer-based programs (M/S Office, Outlook, various Web Browsers, Front Desk Programs).
- Excellent command of the English language, both verbal and written.
- Good command of the Japanese language, both verbal and written.
- Understanding of the principles of guest service; ability and willingness to deliver exceptional service to our guests and crew.
- Organized, detail-oriented, and accurate with proven managerial skills to lead a department.
- Motivated to excel in all aspects of job responsibilities.
- Personable communicator with outstanding social skills and a warm, friendly demeanor.
- Committed to creatively and conscientiously resolving guest issues, demonstrating genuine care for our guests and crew, and continuously delighting guests.
- Willingness to embrace all company values and lead by example.
- Commitment to establishing and maintaining courteous and professional working relationships in a diverse cultural environment.
Holland America Group offers a variety of benefits. This position includes comfortable accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all team members.
Regardless of rank or role, we are all part of one Holland America team. Holland America Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
