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Client Success Specialist

2 months ago

North Chicago, Illinois, United States Abbott Full time

About Abbott

Abbott is a leading global healthcare organization dedicated to enhancing the quality of life for individuals at every stage of their health journey. Our extensive range of innovative technologies covers various sectors of healthcare, including diagnostics, medical devices, nutrition, and branded generic medicines. With a workforce of 114,000 professionals, we serve communities in over 160 countries.

Why Work at Abbott?

At Abbott, you will have the opportunity to engage in meaningful work, advance your career, and maintain a healthy work-life balance. We offer:

  • Career advancement opportunities within a global organization.
  • Comprehensive medical coverage for employees through the Health Investment Plan (HIP) PPO.
  • A robust retirement savings plan with significant employer contributions.
  • Tuition reimbursement and educational benefits to support your pursuit of higher education.
  • A workplace recognized for its commitment to diversity and inclusion, as well as a great environment for working mothers and female leaders.

Position Overview

The Abbott Digital Solutions Division is in search of a Customer Success Executive to enhance, maintain, and expand our existing client relationships for our EHR-based care pathway program. This initiative aims to optimize healthcare delivery efficiency across the cardiovascular disease spectrum. In this role, you will collaborate closely with the Digital Solutions Sales and Implementation teams, along with commercial field teams, to ensure the success of both the program and customer relationships.

Key Responsibilities:

  • Act as the primary account leader, ensuring successful engagement delivery.
  • Collaborate with the Implementation team to devise and implement account-specific strategies.
  • Establish trust and foster meaningful relationships with key stakeholders within each account.
  • Facilitate alignment among critical stakeholders, including IT, administration, and clinical teams, to ensure program success.
  • Focus on client retention and account growth while managing potential risks.
  • Conduct business reviews to demonstrate the ROI and value delivered to clients, aligning with their business objectives.
  • Identify opportunities for product enhancements or new solutions based on customer feedback and market trends.
  • Work independently within cross-functional teams and coordinate with Abbott's broader therapy teams as necessary.
  • Stay informed about key health policy changes and their potential impacts on the healthcare landscape.
  • Contribute to cross-departmental discussions regarding outcomes data, user experience, and future program strategies.

Qualifications:

  • Bachelor's degree in Business, Life Sciences, Nursing, or a related field.
  • MBA or MHA is highly preferred.
  • 3-5 years of experience in account management, preferably within the cardiovascular sector.
  • Prior experience in clinical, administrative, or IT operations within a healthcare setting is advantageous.
  • Basic understanding of Electronic Health Record systems (EHR), such as Epic or Cerner.
  • Strong empathy for clients and a passion for driving account growth.
  • Comprehensive understanding of value drivers in recurring revenue business models.
  • Successful candidates will exhibit innovation, persuasion, creativity, and a genuine curiosity about their clients' businesses.
  • Ability to thrive in a team-oriented environment.

Abbott is an Equal Opportunity Employer, committed to fostering a diverse workforce. We provide reasonable accommodations to qualified individuals with disabilities.