Patient Care Coordinator

5 days ago


Concord, New Hampshire, United States Local Infusion Full time
Job Description

**About Us**

Local Infusion is a pioneering healthcare company dedicated to revolutionizing the way specialty infusion care is delivered. Our mission is to provide a differentiated care model that leads to lower costs for patients and enhanced outcomes.

**Our Values**

  • **Ownership**: We take initiative, being accountable and caring about the outcome.
  • **Excellence**: We strive to raise the bar, being an example for our colleagues, patients, and partners.
  • **Curious & Inquisitive**: We always seek to gather information and knowledge, and understand the way.
  • **Find A Way**: We find a way, even when there isn't a defined road forward.
  • **It's a Marathon, not a Sprint**: We have large problems to solve, and they won't be solved overnight. We are persistent every day.

**Job Summary**

We are seeking an Insurance & Intake Coordinator, also known as an Infusion Guide, who is passionate about raising the bar in infusion therapy care. The successful candidate will contribute to the company's growth through detailed referral and intake coordination, along with excellent customer and physician customer service.

**Key Responsibilities**

  • Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation.
  • Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients.
  • Communicate referral process and status to patients in a customer-centric way.
  • Openly communicate with referring/prescribing providers.
  • Assist in maintaining medical inventory and office supplies.
  • Dedicated 1 on 1 training for 6 weeks to help you succeed in your role.

**Requirements**

  • Passion for Patient Care, and Delivering Exceptional Patient Experiences.
  • Health Care Experience Required.
  • Prior Experience in Infusion is Preferred.
  • Insurance Prior Authorization Experience.
  • Medical Terminology Experience.
  • Overall Medical Insurance Experience.
  • Ability to quickly grasp new apps.
  • Experience and strong familiarity utilizing Electronic Health Records (EHR) systems.

**What We Offer**

  • Salary starting at $25/hr.
  • Medical, dental, and vision insurance through our employer plan.
  • Short- and long-term disability coverage, life insurance.
  • Matching 401k.
  • 15 Days PTO — and we want you to take it.
  • Competitive paid parental leave and flexible return to work policy.

**Equal Employment Opportunity**

Local Infusion is an Equal Employment Opportunity (EEO) Employer. We fundamentally believe that a more diverse and inclusive team leads to a stronger company more able to achieve our vision.



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