Residential Services Coordinator

2 weeks ago


Madison, Wisconsin, United States Porchlight, Inc. Full time
Job Overview

Position Title: Case Coordinator

Reporting To: Director of Housing

Position Summary: The Case Coordinator (CC) will collaborate closely with the Director of Housing to assist both prospective and current residents within a residential setting. Key responsibilities encompass managing waiting lists, supervising resident applications, and partnering with various departments to secure grant funding.

The CC will work alongside a Peer Specialist (PS) to provide support to residents with their applications, appointments, and conflict resolution. Furthermore, the CC will liaise with maintenance personnel to ensure the prompt completion of work orders while also offering general administrative assistance.

  • Engage and collaborate with Housing Staff for follow-up actions
  • Document case notes and arrange appointments
  • Revise resident documentation and disseminate communications
  • Maintain resident storage records and update bulletin boards
  • Address resident disputes and undertake additional responsibilities as required

REQUIREMENTS

  • Ability to excel in a dynamic environment
  • Detail-oriented and organized
  • Competent in computer skills and documentation
  • Strong interpersonal and teamwork abilities
  • High ethical standards and compassion towards others

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