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Customer Support Specialist

1 month ago

Phoenix, Arizona, United States Circle International Bermuda Limited. Full time

About the Role

We are seeking a highly motivated and caring Customer Support Representative to join our team at Circle International Bermuda Limited. As a key member of our global support team, you will be responsible for providing exceptional customer experiences to our clients worldwide.

Key Responsibilities

  • Resolve customer inquiries and issues in a timely and professional manner
  • Collaborate with internal stakeholders to diagnose and solve complex technical problems
  • Develop and maintain a deep understanding of our products and services to provide accurate and helpful information to customers
  • Work closely with the customer success team to ensure seamless onboarding and ongoing support for our clients
  • Participate in process improvements and contribute to the development of new support strategies and procedures

Requirements

  • 2+ years of experience in a fast-paced global support environment
  • Excellent communication and problem-solving skills
  • Ability to work in a dynamic and rapidly changing environment
  • Strong knowledge of customer service principles and practices
  • Proficiency in Google Suite, Slack, and Apple MacOS

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools

About Circle International Bermuda Limited

Circle International Bermuda Limited is a global financial technology firm that enables businesses of all sizes to harness the power of digital currency and public blockchains for payments, commerce, and financial applications worldwide. We are committed to raising global economic prosperity through the frictionless exchange of financial value.