Customer Service Associate

2 weeks ago


Wilmington, North Carolina, United States Nielsen Dodge Chrysler Jeep Ram Full time
Customer Service Associate Position:

Nielsen Dodge Chrysler Jeep Ram is seeking a dedicated Customer Service Associate to enhance our team. This role is perfect for individuals who have recently completed their high school education.

Benefits:

  • Educational Assistance: Complimentary college courses available through Strayer University
  • Supportive work atmosphere
  • Employee discounts on products and services
  • Competitive compensation based on experience
  • Comprehensive health, dental, and vision coverage
  • Life insurance benefits
  • 401k retirement savings plan
  • Paid leave for vacations and illness

Qualifications:

  • Strong communication abilities
  • Enthusiastic and positive demeanor
  • Self-driven and motivated
  • Responsible for greeting visitors and ensuring a tidy reception area
  • Deliver precise information in person and via phone/email
  • Execute various administrative tasks as required

Key Responsibilities:

  • Process transactions using multiple payment methods
  • Manage refunds according to company guidelines
  • Maintain records of transactions and service bookings
  • Redirect customer questions to the relevant department
  • Assist clients with inquiries regarding repair status and business hours

Educational Background:

  • High school diploma or equivalent

Preferred Experience:

  • Familiarity with Microsoft Office Suite (Preferred)
  • Prior experience in customer service (Preferred)


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