Senior Claims Research Specialist

2 weeks ago


Pensacola, Florida, United States West Florida Medical Center Clinic PA Full time
Job Overview

POSITION SUMMARY

Under the supervision of the Claims Research Supervisor, the Senior Claims Research Specialist is tasked with executing responsibilities related to insurance follow-up and the management of accounts receivable.

KEY RESPONSIBILITIES

  • Demonstrate proficiency in handling all insurance carriers, including specialized accounts (e.g., Workers' Compensation, Motor Vehicle Accidents).
  • Manage weekly task lists effectively:
  1. Daily worklist tailored to specific carriers
  2. Address accounts with no recent activity
  3. Respond to managerial inquiries (Target: within 48 hours)
  • Efficiently process client-specific claims as per agreements with West Florida Medical Center Clinic PA.
  • Handle insurance inquiries and requests.
  • Manage correspondence related to claims.
  • Process rebilled HCFA claim forms.
  • Provide courteous and professional responses to inquiries from clients and billing personnel regarding insurance or account activity.
  • Communicate emerging trends in claims processing to the Claims Research Supervisor.
  • Execute error corrections as necessary.
  • Document claims accurately in accordance with established policies and procedures.
  • Update patient accounts with accurate insurance details.
  • Refile coding denials with relevant documentation received from management.
  • Complete designated projects within specified timelines as directed by the Claims Research Supervisor.
  • Perform daily tasks with minimal oversight from the Claims Research Supervisor.
  • Adhere to both written and verbal instructions meticulously.
  • Accept additional responsibilities assigned by management with a positive attitude.

CORPORATE CULTURE EXPECTATIONS

  • Adhere to established corporate and departmental policies and procedures.
  • Participate in all required training sessions.
  • Uphold the core values and vision of the organization.
  • Comply with corporate culture responsibilities.
  • Willingly undertake other assigned duties.

EDUCATION AND EXPERIENCE REQUIREMENTS

  • High school diploma or equivalent is required.
  • At least one year of experience in insurance billing or a related field.
  • Minimum one year of experience with medical billing software or equivalent.

SKILLS AND ABILITIES

  • Ability to prioritize and manage multiple responsibilities effectively.
  • Exhibit strong customer service skills, interpersonal abilities, attention to detail, and excellent verbal and written communication skills.
  • Demonstrate integrity and a willingness to adapt and positively influence the workplace.
  • Collaborate effectively with colleagues at all organizational levels.
  • Proficient in computer applications (e.g., Windows, MS Office) and quick to learn new software.
  • Maintain acceptable typing speed and accuracy, with proficiency in ten-key operations.
  • Fluent in English, both written and spoken.
  • Ability to communicate with individuals from diverse socio-economic backgrounds.
  • Commitment to maintaining confidentiality of sensitive information.
  • Possess strong analytical and critical thinking skills.

PHYSICAL DEMANDS

  • Physical strength: Sedentary work (up to 10 pounds of force occasionally).
  • Occasional standing/walking: Activity may occur up to 1/3 of the time.
  • Frequent keyboarding and dexterity: Activity may occur from 3/4 of the time.
  • Ability to focus on a computer screen for extended periods.
  • Capable of performing repetitive hand and finger motions.
  • Ability to maintain concentration while working in close proximity to others.
  • Effective verbal communication skills are essential.
  • Visual and auditory capabilities are required.

EMOTIONAL DEMANDS

  • Exhibit stable work behaviors consistently.
  • Possess effective coping mechanisms.
  • Maintain professionalism and composure under pressure.
  • Ability to work efficiently under stress.

WORK ENVIRONMENT

  • Office setting.
  • Frequent interruptions may occur during daily tasks.
  • Extended hours may be necessary to fulfill departmental requirements.


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