Senior Claims Research Specialist
2 weeks ago
POSITION SUMMARY
Under the supervision of the Claims Research Supervisor, the Senior Claims Research Specialist is tasked with executing responsibilities related to insurance follow-up and the management of accounts receivable.
KEY RESPONSIBILITIES
- Demonstrate proficiency in handling all insurance carriers, including specialized accounts (e.g., Workers' Compensation, Motor Vehicle Accidents).
- Manage weekly task lists effectively:
- Daily worklist tailored to specific carriers
- Address accounts with no recent activity
- Respond to managerial inquiries (Target: within 48 hours)
- Efficiently process client-specific claims as per agreements with West Florida Medical Center Clinic PA.
- Handle insurance inquiries and requests.
- Manage correspondence related to claims.
- Process rebilled HCFA claim forms.
- Provide courteous and professional responses to inquiries from clients and billing personnel regarding insurance or account activity.
- Communicate emerging trends in claims processing to the Claims Research Supervisor.
- Execute error corrections as necessary.
- Document claims accurately in accordance with established policies and procedures.
- Update patient accounts with accurate insurance details.
- Refile coding denials with relevant documentation received from management.
- Complete designated projects within specified timelines as directed by the Claims Research Supervisor.
- Perform daily tasks with minimal oversight from the Claims Research Supervisor.
- Adhere to both written and verbal instructions meticulously.
- Accept additional responsibilities assigned by management with a positive attitude.
CORPORATE CULTURE EXPECTATIONS
- Adhere to established corporate and departmental policies and procedures.
- Participate in all required training sessions.
- Uphold the core values and vision of the organization.
- Comply with corporate culture responsibilities.
- Willingly undertake other assigned duties.
EDUCATION AND EXPERIENCE REQUIREMENTS
- High school diploma or equivalent is required.
- At least one year of experience in insurance billing or a related field.
- Minimum one year of experience with medical billing software or equivalent.
SKILLS AND ABILITIES
- Ability to prioritize and manage multiple responsibilities effectively.
- Exhibit strong customer service skills, interpersonal abilities, attention to detail, and excellent verbal and written communication skills.
- Demonstrate integrity and a willingness to adapt and positively influence the workplace.
- Collaborate effectively with colleagues at all organizational levels.
- Proficient in computer applications (e.g., Windows, MS Office) and quick to learn new software.
- Maintain acceptable typing speed and accuracy, with proficiency in ten-key operations.
- Fluent in English, both written and spoken.
- Ability to communicate with individuals from diverse socio-economic backgrounds.
- Commitment to maintaining confidentiality of sensitive information.
- Possess strong analytical and critical thinking skills.
PHYSICAL DEMANDS
- Physical strength: Sedentary work (up to 10 pounds of force occasionally).
- Occasional standing/walking: Activity may occur up to 1/3 of the time.
- Frequent keyboarding and dexterity: Activity may occur from 3/4 of the time.
- Ability to focus on a computer screen for extended periods.
- Capable of performing repetitive hand and finger motions.
- Ability to maintain concentration while working in close proximity to others.
- Effective verbal communication skills are essential.
- Visual and auditory capabilities are required.
EMOTIONAL DEMANDS
- Exhibit stable work behaviors consistently.
- Possess effective coping mechanisms.
- Maintain professionalism and composure under pressure.
- Ability to work efficiently under stress.
WORK ENVIRONMENT
- Office setting.
- Frequent interruptions may occur during daily tasks.
- Extended hours may be necessary to fulfill departmental requirements.
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