Quality Assurance and Project Management Leader
7 days ago
We are seeking an experienced Director of Quality Assurance and Process Management to lead our global development QA organization. As a key member of our leadership team, you will be responsible for overseeing a large global team, workforce planning, staffing, and processes, while supporting other leadership directors.
Key Responsibilities- Analyze and determine resource requirements to support current QA/LQA needs.
- Forecast and communicate future QA/LQA needs.
- Implement and manage QA/LQA operations to support organizational objectives.
- Manage daily client deliverables and achievable revenue.
- Evaluate milestones and ensure timely and scheduled testing for each title.
- Nurture and develop the skills and utilization of our QA/LQA team.
- Prepare and review proposals based on RFPs and RFIs from new clients.
- Ensure processes and documentation comply with business and third-party audit requirements.
- Develop, set, evaluate, and evolve standards for success across the test organizations.
- Assess client requirements for new business.
- Chart and assess requirements for existing clients.
- Ensure high levels of client satisfaction by delivering on requirements.
- Develop professional relationships with targeted clients.
- Understand client business and project SLAs.
- Ensure receipt of client business information, product knowledge, scripts, etc.
- Ensure monthly billing details of each project are sent to the Accounts Department.
- Serve as the single point of contact for clients.
- Manage daily client deliverables and achievable revenue.
- Be aware of revenue projections and targets.
- Meet revenue and margin targets for departments.
- Collaborate with sales on new business proposals.
- Manage the profitability of each account.
- Ensure adequate staffing, training, and technical support for all projects.
- Develop QA/LQA management teams to enable excellence.
- Foster an environment of creativity and innovation within the testing team.
- Facilitate the development of technical and non-technical skills within the team.
- Ensure 100% compliance with all audit and informational security requirements, including ISO audits and client-specified compliance requirements.
- Oversee the maintenance, implementation, and auditing of all processes.
We are looking for a candidate with:
- 10-15 years of experience in Quality Assurance with AI-QA Automation in the games industry across multiple platforms (PC/Console/Mobile); game services experience is a plus.
- Significant leadership experience, managing and growing a QA/LQA team across multiple functions, projects, and locations.
- Ability to balance hands-on work in a fast-growth environment while driving big-picture strategy and planning to support a scaling business.
- Strong partnership-building skills and the ability to drive high levels of collaboration across the organization, including with Executives, Sales, and Support Functions, as well as global and local stakeholders.
- Demonstrated experience working with clients and/or external testing services, managing the end-to-end process of RFP reviews, contract negotiations, and building the structure to support varied and scaling needs.
- Strong adaptability while promoting an inclusive and collaborative environment for the team.
- Proven people leader capable of driving change and inspiring a global team.
- Data-oriented with experience using test automation systems (either off-the-shelf or custom) and involvement in defining usage and driving adoption.
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