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Customer Service Representative

2 months ago

Portland, Maine, United States MaineHealth Full time

Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at MaineHealth. As a vital first point of contact for our patients, visitors, and staff, you will be responsible for providing exceptional customer service and ensuring that our patients' needs are met.

Key Responsibilities

  • Provide friendly, caring, and professional service to patients, visitors, and staff
  • Assess needs of customers and provide specific information and assistance
  • Ensure that customers' needs are met and concerns are addressed
  • Work independently with minimal supervision
  • Develop and maintain a positive and respectful attitude in a fast-paced environment
  • Collaborate with other departments to resolve customer issues and concerns
  • Stay up-to-date on hospital policies and procedures
  • Participate in ongoing training and development to improve customer service skills

Requirements

  • High school diploma or equivalent required
  • One to three years of experience in a healthcare setting preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a team environment
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to maintain confidentiality and handle sensitive information

About MaineHealth

MaineHealth is a Magnet designated 700-bed tertiary care and teaching institution. We are Maine's largest hospital and a state-wide health care resource. We offer outstanding career opportunities and a high quality of life in Portland.