Branch Collections Specialist
4 weeks ago
As a Branch Collections Specialist at OneMain Financial, you will play a critical role in helping customers succeed in resolving their financial obligations. You will work with customers in a consultative manner, negotiating to resolve account matters and achieving delinquency goals for an assigned branch.
Key Responsibilities
- Responsible for high volume collections activities to achieve delinquency goals for an assigned branch
- Work with customers to negotiate and resolve account matters
- Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
- Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies
- Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities
- Work with customers to negotiate and resolve account matters
- HS Diploma/GED
Preferred Qualifications
- Collections or Customer Service experience
- Bilingual (language requirement per need)
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)
OneMain Financial is dedicated to improving the financial well-being of hardworking Americans. We offer a growing suite of personal loans, credit cards, and other products to help people borrow better and work toward a brighter future. Our team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures, and extending household budgets. We meet customers where they want to be -- in person, by phone, and online.
At OneMain Financial, we're committed to an inclusive culture, career development, and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
- Paid holidays (7 days per year, based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid time off (15 days vacation per year, plus 2 personal days, prorated based on start date)
- Tuition reimbursement
- Employee Stock Purchase Plan (10% share discount)
- Up to 4% matching 401(k)
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