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Assistant General Manager

2 months ago

Grand Rapids, Michigan, United States MV Transportation Full time

Position Overview:

MV Transportation is in search of a Deputy General Manager who will play a crucial role in providing leadership and strategic direction to our operational site. This position is pivotal in ensuring the successful execution of our annual business objectives.

Key Responsibilities:

  • Manage and enhance customer relationships through direct engagement and outreach initiatives.
  • Recruit, train, and mentor staff at the location to foster a high-performing team.
  • Maintain open lines of communication with team members and support staff.
  • Oversee the vehicle maintenance program to guarantee fleet readiness for service demands.
  • Implement and supervise safety and training protocols to comply with company and regulatory standards.
  • Regularly engage with clients to ensure satisfaction and address any concerns.
  • Conduct routine audits of departmental operations.
  • Analyze key operational metrics on a daily, weekly, and monthly basis.
  • Continuously manage financial performance metrics, reporting exceptions and developing action plans to meet financial, safety, and operational goals.
  • Promote adherence to company policies and procedures.
  • Collaborate with committees to drive positive changes in policies and programs.
  • Participate in labor relations and employee engagement activities.
  • Provide insights to support contract renewal processes.
  • Develop and present the annual budget for the location.

Qualifications:

  • A college degree or equivalent experience in business management.
  • Proven management experience is essential.
  • A minimum of five years in operations management, with at least seven years in a supervisory role within a transit environment, including knowledge of Trapeze scheduling software.
  • Expertise in labor negotiations and union relations.
  • Comprehensive understanding of dispatch, scheduling, driver recruitment, and compliance with DOT and FTA regulations.
  • Proficiency in MS Office, with strong analytical, written, and verbal communication skills, along with the ability to manage multiple tasks effectively.
  • Additional responsibilities may vary based on specific contract needs.

Compensation and Benefits:

Starting Pay Rate: $175,000 - $225,000

Healthcare Benefits: Includes PPO Medical, Medical HSA, Prescription, Dental, Vision (for spouse and dependent children), Telemedicine, FSA, Life, AD&D, Group Accident, LTD, STD, EAP, Critical Illness, and Hospital Indemnity.

Retirement Benefits: 401k plan available.

Paid Time Off: Accrual of 1.54 bi-weekly hours for the first three years, with a maximum of 40 hours per year.

Paid Holidays: Eight paid holidays annually.

Generous Paid Sick Leave: Accrual of 1 hour for every 30 hours worked for all full-time employees.

Other Compensation: Referral bonuses of $1,000 for drivers and mechanics, distributed upon completion of training and probationary periods.

MV Transportation is committed to maintaining a diverse and inclusive workplace and adheres to Equal Employment Opportunity policies. We do not discriminate based on race, color, religion, national origin, sex, disability, veteran status, genetic information, or any other legally protected status.