General Manager

1 week ago


Grand Rapids, Michigan, United States Transdev Full time
Job Title: General Manager

Transdev is seeking a highly skilled and experienced General Manager to lead our Paratransit operations in Grand Rapids, Michigan. As a key member of our management team, you will be responsible for ensuring the safe and reliable delivery of services to our customers.

Key Responsibilities:
  • Develop and implement strategic plans to improve operational efficiency and customer satisfaction
  • Manage a team of employees to ensure compliance with company policies and procedures
  • Collaborate with the Technology Software development team to ensure alignment between customer requirements and software development roadmap
  • Optimize return on assets deployed within the business, including vehicle scheduling, maintenance, and performance management
  • Identify and analyze key performance indicators (KPIs) to improve results
  • Ensure services are provided within budget and develop action plans to improve operational efficiencies
  • Develop and deliver business unit budget
  • Ensure compliance with state and federal regulations and Transdev corporate safety standards
  • Develop relationships with external customers
  • Manage all staff development and training in liaison with the corporate team as appropriate
Requirements:
  • 5 or more years of management and supervisory experience in public ADA Paratransit operation
  • Labor relations experience
  • Knowledge of relevant federal and state employment laws
  • Thorough knowledge of laws, ordinances, and regulations underlying the transit operation
  • Ability to deal with state and local government
  • Ability to manage cost control and financial/budget experience
  • Working knowledge and proficiency with Microsoft Word, Excel, and PowerPoint programs
  • Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization
  • Ability to organize and perform work efficiently; strong attention to details
  • Ability to work effectively with labor; including labor grievances and negotiations
About Transdev:

Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. We are committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility.


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