Customer Experience Specialist

7 days ago


Zion, United States TravelCenters of America. Full time
Job Summary

TravelCenters of America is seeking a highly motivated and customer-focused Wireless Retail Sales Associate to join our team. As a key member of our sales team, you will be responsible for meeting or exceeding all personal sales targets in new activations, upgrades, and accessory sales.

Key Responsibilities:
  • Provide exceptional customer service to our guests, ensuring a positive and memorable experience.
  • Meet or exceed personal sales targets for new activations, upgrades, and accessories monthly.
  • Work closely with management to maintain inventory management controls and optimize sales performance.
  • Develop and execute sales generation strategies through non-traditional retail prospecting methods.
  • Grow the customer base and retain existing customers by providing an excellent customer shopping experience.
  • Stay up-to-date on wireless promotions, products, and services, and effectively communicate these to customers.
  • Maintain a clean and professional appearance of the wireless store location.
  • Prioritize work according to store and management needs, and communicate effectively with managers and co-workers.
  • Understand and follow TA safety guidelines and company policies and procedures.
Requirements:
  • A dedicated individual who works well with others and is excited to be part of our team.
  • One-year wireless sales experience preferred.
  • Good verbal communication skills.
  • Ability to work flexible hours, including nights, weekends, and some holidays.
Benefits:
  • Medical, dental, vision, and life insurance.
  • 401(k) with a company match.
  • Vacation and paid holidays.
  • Tuition reimbursement.
  • On-site meal discounts.
  • A wide variety of discounts on technology, travel, food, and fuel.
  • Opportunity for growth and advancement.
  • Performance-based incentive plans.
Work Environment:

While performing these duties, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts, and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.



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