Patient Care Coordinator
3 days ago
Carrum Health is seeking a highly skilled Patient Care Representative to join our team. As a Patient Care Representative, you will play a critical role in delivering exceptional patient experiences through personalized support and service.
Key Responsibilities- Provide empathetic and professional support to patients via phone and other communication channels
- Ensure patient satisfaction by identifying needs and resolving issues in a timely and effective manner
- Collaborate with the Patient Care Team to provide comprehensive support and ensure seamless patient experiences
- Meet and exceed performance standards by delivering high-quality service and achieving established goals
- Adapt communication style to accommodate diverse patient needs and backgrounds
- High School Diploma or equivalent required; college degree preferred
- Minimum one year of customer service experience in a call center, medical office, or institutional setting
- Aptitude for quality assurance and data-driven outcomes
- Familiarity with Google Suite, Microsoft Office, and other standard applications
- Strong commitment to providing exceptional service and upholding high standards of professionalism and integrity
- Ability to maintain confidentiality and adhere to HIPAA requirements
- Spanish speaking preferred
We're a health tech company dedicated to transforming the healthcare system through innovative technology and human-centered design. Our team is passionate about delivering exceptional patient experiences and driving better outcomes. As a Patient Care Representative, you'll have the opportunity to make a meaningful impact and be part of a dynamic and collaborative team.
What We Offer- Competitive hourly rate of $20-$22 plus bonus
- Flexible schedules and remote work options
- Chicago and San Francisco offices available
- Self-managed vacation days and paid parental leave
- Health, vision, and dental insurance
- 401K retirement plan
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