Patient Care Coordinator

3 days ago


Chicago, Illinois, United States Carrum Health Full time
About the Role

Carrum Health is seeking a highly skilled Patient Care Representative to join our team. As a Patient Care Representative, you will play a critical role in delivering exceptional patient experiences through personalized support and service.

Key Responsibilities
  • Provide empathetic and professional support to patients via phone and other communication channels
  • Ensure patient satisfaction by identifying needs and resolving issues in a timely and effective manner
  • Collaborate with the Patient Care Team to provide comprehensive support and ensure seamless patient experiences
  • Meet and exceed performance standards by delivering high-quality service and achieving established goals
  • Adapt communication style to accommodate diverse patient needs and backgrounds
Requirements
  • High School Diploma or equivalent required; college degree preferred
  • Minimum one year of customer service experience in a call center, medical office, or institutional setting
  • Aptitude for quality assurance and data-driven outcomes
  • Familiarity with Google Suite, Microsoft Office, and other standard applications
  • Strong commitment to providing exceptional service and upholding high standards of professionalism and integrity
  • Ability to maintain confidentiality and adhere to HIPAA requirements
  • Spanish speaking preferred
Why Carrum Health?

We're a health tech company dedicated to transforming the healthcare system through innovative technology and human-centered design. Our team is passionate about delivering exceptional patient experiences and driving better outcomes. As a Patient Care Representative, you'll have the opportunity to make a meaningful impact and be part of a dynamic and collaborative team.

What We Offer
  • Competitive hourly rate of $20-$22 plus bonus
  • Flexible schedules and remote work options
  • Chicago and San Francisco offices available
  • Self-managed vacation days and paid parental leave
  • Health, vision, and dental insurance
  • 401K retirement plan


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