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Patient Care Coordinator

2 months ago


Chicago, Illinois, United States ENT Partners Full time
{"title": "Patient Care Coordinator", "description": "Job Summary

We are seeking a skilled Patient Care Coordinator to join our team at ENT Partners. As a key member of our care team, you will be responsible for welcoming patients, coordinating check-in and check-out, and ensuring all follow-up care is scheduled before patients exit our office.

Responsibilities
  • Register and schedule patients for a range of ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative appointments.
  • Ensure accurate data entry of patient information.
  • Verify insurance coverage through our EMR system and/or directly with patients' insurance.
  • Collect outstanding balances and copayments in advance of patient appointments.
  • Respond to patient and provider inquiries via telephone, web, SMS, and EHR systems.
  • Provide knowledgeable responses to patients, patient family members, providers, and team members in a courteous and professional manner.
  • Assist with group administrative tasks, including sorting faxes, verifying virtually scheduled appointments, and monitoring tasks assigned internally.
Requirements
  • High school diploma or equivalent required.
  • Ability to work within an EMR database and navigate through a Windows environment required.
  • Must be able to type a minimum of 30 words per minute with 90% or greater accuracy.
Preferred Qualifications
  • 1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist.
  • Experience working in a Sleep or ENT Specialist Office.
What We Offer

ENT Partners is a drug-free environment and an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401(k) plan with a match, vacation time, and weekends and major holidays off.

", "lang_code": "en-US"}