Optical Store Manager at LensCrafters

2 weeks ago

San Francisco, California, United States Luxottica Full time

Requisition ID: 855745
Store #: LensCrafters
Position: Full-Time

At LensCrafters, we pride ourselves on being visionaries in the optical industry. Our commitment lies in merging cutting-edge technology with a personalized approach to eye care. Every action we take is focused on enhancing sight, as we believe that quality care allows us to appreciate the beauty of life. By learning from industry leaders, we continuously improve and uphold our legacy of excellence in optical standards, paving the way for future innovations in eye care.

We strive to ensure that every individual who visits our locations experiences our dedication to exceptional care. This commitment extends to our employees, as we prioritize their well-being, enabling them to deliver outstanding service to our patients and customers.

LensCrafters operates under the umbrella of EssilorLuxottica, a global frontrunner in the design, production, and distribution of ophthalmic lenses, frames, and sunglasses.

GENERAL FUNCTION

The primary responsibility of the Store Manager is to serve as a leader within the LensCrafters framework. The Store Manager is accountable for achieving key performance metrics by embodying the Brand Story and ensuring an impeccable customer experience.

MAJOR DUTIES & RESPONSIBILITIES
  1. Guarantee that the LensCrafters team delivers unparalleled Customer Service.
  2. Facilitate training and mentorship for the team utilizing Company-provided resources.
  3. Examine reports to devise and execute action plans aimed at enhancing store KPIs, which include:
  4. NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; among others.
  5. Recruit and hire a highly motivated team to ensure optimal staffing.
  6. Collaborate with the Doctor of Optometry to enhance the customer and patient experience while driving store KPIs.
  7. Take pride in the store's appearance and guide the team in executing all operational, inventory, and visual tasks according to established guidelines to ensure the best experience for customers and patients.
  8. Ensure compliance with all Company-approved safety programs, maintaining a safe and enjoyable work environment.
BASIC QUALIFICATIONS
  1. High School diploma or equivalent.
  2. State licensure (if applicable) and/or ABO Certification in non-licensed states.
  3. 4+ years of management or supervisory experience.
  4. Thorough understanding of operations, processes, and business implications.
  5. Strong skills in influencing and negotiation.
  6. Team building and management capabilities.
  7. Knowledge of current optical theory and merchandise.
  8. Effective communication and listening skills.
  9. Proficient in basic math (addition, subtraction, multiplication, division).
  10. Sales proficiency.
  11. Familiarity with cash registers, computers, and calculators.
  12. Ability to manage time effectively under tight deadlines.
PREFERRED QUALIFICATIONS
  1. College degree or equivalent.
  2. LensCrafters Final Inspector Certification.
  3. LensCrafters Quality, Fitting, and Adjusting Program.
  4. Prior experience in customer service and retail.
  5. Knowledge of current store merchandise.
  6. High level of business acumen, including detailed knowledge of LC Dashboard.

Pay Range: 68,977.24

Employee compensation is influenced by various factors, including geographic location, experience, qualifications, skills, and local minimum wage laws. Additionally, a competitive bonus and/or commission plan may be available, complementing a comprehensive total rewards package. Benefits may encompass healthcare, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is committed to providing reasonable accommodations to individuals with disabilities who require assistance during the application and hiring process. To request a reasonable accommodation, please contact the appropriate resources.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Retail Manager, Retail Operations, Store Manager, Optometry, Retail, Healthcare

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