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Optical Store Leader

2 months ago

San Francisco, California, United States Luxottica Full time

Requisition ID: 855745
Store #: LensCrafters
Position: Full-Time

At LensCrafters, we are dedicated to merging cutting-edge technology with a personalized approach to eye care. Our mission revolves around enhancing vision, as we believe that quality care allows individuals to appreciate the beauty of life. By learning from industry leaders, we continuously improve and uphold our legacy of excellence in optical standards, paving the way for future innovations in eye care.

We strive to ensure that every visitor to our stores experiences our deep commitment to care. Therefore, we prioritize your well-being, enabling you to deliver exceptional service to our patients and customers.

LensCrafters operates under the umbrella of EssilorLuxottica, a global frontrunner in the design, production, and distribution of ophthalmic lenses, frames, and sunglasses.

GENERAL FUNCTION

The primary role of the Store Manager is to lead within the LensCrafters framework. This position is responsible for achieving key performance metrics by embodying the Brand Story and ensuring an impeccable customer experience.

MAJOR DUTIES & RESPONSIBILITIES
  1. Guarantee that the LensCrafters team delivers unparalleled Customer Service.
  2. Facilitate training and mentorship for the team using Company-provided resources.
  3. Examine reports to develop and execute action plans aimed at enhancing store KPIs, including:
  4. NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; among others.
  5. Recruit and hire a highly motivated team to ensure optimal staffing.
  6. Collaborate with the Doctor of Optometry to elevate the customer and patient experience while driving store KPIs.
  7. Take pride in the store's appearance and guide the team in executing all operational, inventory, and visual tasks according to established guidelines to ensure the best customer and patient experience.
  8. Ensure compliance with all Company-approved safety programs to maintain a safe and enjoyable working environment.
BASIC QUALIFICATIONS
  1. High School diploma or equivalent.
  2. State licensure (if applicable) and/or ABO Certification in non-licensed states.
  3. 4+ years of management/supervisory experience.
  4. Thorough understanding of operations, processes, and business implications.
  5. Strong influencing and negotiation abilities.
  6. Team building and leadership skills.
  7. Knowledge of current optical theory and merchandise.
  8. Effective communication and listening skills.
  9. Proficient in basic math (addition, subtraction, multiplication, division).
  10. Sales acumen.
  11. Familiarity with cash registers, computers, and calculators.
  12. Ability to manage time effectively under tight deadlines.
PREFERRED QUALIFICATIONS
  1. College degree or equivalent.
  2. LensCrafters Final Inspector Certification.
  3. LensCrafters Quality, Fitting, and Adjusting Program.
  4. Prior experience in customer service and retail.
  5. Knowledge of current store merchandise.
  6. High level of business acumen, including detailed knowledge of LC Dashboard.

Pay Range: 68,977.24

Employee compensation is influenced by various factors, including geographic location, experience, qualifications, skills, and local minimum wage laws. Additionally, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package. Benefits may encompass healthcare, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and in accordance with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who require assistance during the application and hiring process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Retail Manager, Retail Operations, Store Manager, Optometry, Retail, Healthcare