Optical Store Leader

2 weeks ago

San Francisco, California, United States Luxottica Full time

Requisition ID: 855745
Store #: LensCrafters
Position: Full-Time

At LensCrafters, we are dedicated to enhancing the world of vision care through innovative technology and a personalized approach. Our commitment to quality eye care is at the heart of everything we do, ensuring that every individual who visits us experiences our passion for service.

As part of EssilorLuxottica, a global frontrunner in the design, manufacture, and distribution of optical products, we strive to uphold the highest standards in the industry.

GENERAL FUNCTION

The primary role of the Store Manager is to lead the LensCrafters team effectively. This position is crucial in achieving key performance metrics by embodying the Brand Story and ensuring an exceptional customer experience.

MAJOR DUTIES & RESPONSIBILITIES
  1. Guarantee that the LensCrafters team delivers outstanding Customer Service.
  2. Facilitate training and mentorship for the team using Company-provided resources.
  3. Evaluate performance reports to develop and execute strategies for enhancing store KPIs, including:
  4. NPS – Net Promoter Score; % Sales to Plan; Customer Count; Complete Pair; Labor; Training Saturation; Exam Growth; and others.
  5. Recruit and hire a motivated team to ensure optimal staffing.
  6. Collaborate with the Doctor of Optometry to enhance the customer and patient experience while driving store KPIs.
  7. Take pride in store operations and guide the team in executing all operational, inventory, and visual tasks to standards for the best customer and patient experience.
  8. Ensure compliance with all Company-approved safety protocols to maintain a safe and enjoyable working environment.
BASIC QUALIFICATIONS
  1. High School diploma or equivalent.
  2. State licensure (if applicable) and/or ABO Certification in non-licensed states.
  3. 4+ years of management or supervisory experience.
  4. In-depth knowledge of operations, processes, and business implications.
  5. Strong skills in influencing and negotiation.
  6. Team building and leadership capabilities.
  7. Familiarity with current optical theory and product offerings.
  8. Excellent communication and listening skills.
  9. Proficient in basic math (addition, subtraction, multiplication, division).
  10. Sales proficiency.
  11. Experience with cash registers, computers, and calculators.
  12. Ability to manage time effectively under tight deadlines.
PREFERRED QUALIFICATIONS
  1. College degree or equivalent.
  2. LensCrafters Final Inspector Certification.
  3. LensCrafters Quality, Fitting, and Adjusting Program.
  4. Prior experience in customer service and retail.
  5. Knowledge of current store merchandise.
  6. High level of business acumen, including detailed knowledge of LC Dashboard.

Pay Range: 68,977.24

Compensation is determined by various factors, including geography, experience, qualifications, skills, and local minimum wage requirements. Additionally, a competitive bonus and/or commission plan may be offered, complementing a comprehensive total rewards package. Benefits may include healthcare, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is committed to providing reasonable accommodations to individuals with disabilities who require assistance in the application and hiring process.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Retail Manager, Retail Operations, Store Manager, Optometry, Retail, Healthcare

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