Customer Service Representative

2 days ago


El Cajon, California, United States Loop Neighborhood Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Loop Neighborhood. As a Team Member, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.

Key Responsibilities:

  • Manage the cash register and ensure accurate transactions.
  • Stock products on shelves and maintain a clean store environment.
  • Provide prompt, efficient, and courteous customer service.
  • Troubleshoot and resolve car wash-related issues.
  • Prepare shift reports and maintain accurate records.
  • Cross-sell and upsell store products to increase sales.
  • Escalate issues to management as needed.

Requirements:

  • Ability to work a flexible schedule and communicate effectively with management.
  • Read, understand, and write the English language.
  • Perform basic math calculations and handle cash transactions.
  • Validate identification and sell tobacco and alcohol products (if applicable).
  • Ability to lift up to 50 pounds and climb ladders.
  • Remain calm and respond according to policies and procedures in emergency situations.
  • Tolerate exposure to gasoline fumes and cleaning products.
  • Ability to work in various temperature environments.

Employee Incentives:

  • Discounted fuel prices for employees with 6 months to 3 years of service.
  • Increased discount for employees with 3-5 years of service.
  • Maximum discount of 20 gallons and 2 fill-ups per week.

Additional Information:

  • Age requirement: 18+ years old for 1st and 2nd shift, 21+ years old for 3rd shift.
  • Disclaimer: Management reserves the right to revise or change this position description at any time.


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