Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Team Member at Loop Neighborhood. As a Team Member, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.
Key Responsibilities:
- Manage the cash register and ensure accurate transactions.
- Stock products on shelves and maintain a clean store environment.
- Provide prompt, efficient, and courteous customer service.
- Troubleshoot and resolve car wash-related issues.
- Prepare shift reports and maintain accurate records.
- Cross-sell and upsell store products to increase sales.
- Escalate issues to management as needed.
Requirements:
- Ability to work a flexible schedule and communicate effectively with management.
- Read, understand, and write the English language.
- Perform basic math calculations and handle cash transactions.
- Validate identification and sell tobacco and alcohol products (if applicable).
- Ability to lift up to 50 pounds and climb ladders.
- Remain calm and respond according to policies and procedures in emergency situations.
- Tolerate exposure to gasoline fumes and cleaning products.
- Ability to work in various temperature environments.
Employee Incentives:
- Discounted fuel prices for employees with 6 months to 3 years of service.
- Increased discount for employees with 3-5 years of service.
- Maximum discount of 20 gallons and 2 fill-ups per week.
Additional Information:
- Age requirement: 18+ years old for 1st and 2nd shift, 21+ years old for 3rd shift.
- Disclaimer: Management reserves the right to revise or change this position description at any time.
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