Customer Service Representative
10 hours ago
The Customer Service Agent plays a vital role in ensuring a seamless experience for our customers by serving as the primary point of contact throughout the project lifecycle. This individual will perform a wide range of administrative and communication tasks, including coordinating with customers and colleagues to drive project completion in a timely manner, while delivering exceptional customer satisfaction.
Key Responsibilities:
- Maintain open communication with customers through the Zendesk ticketing system
- Proactively update customers on project status, scheduling, and scope changes
- Problem-solve to resolve customer issues and drive project progress
- Manage customer relationships and foster goodwill through 5-star reviews and referrals
- Collaborate with internal teams to ensure project SLAs and timelines are met
Requirements:
- Minimum 2 years of customer service experience
- Exceptional written and verbal communication, time management, and follow-up skills
- Ability to build rapport with customers and prioritize tasks in a fast-paced environment
- Intermediate Microsoft Office skills and ability to learn new software
- High school diploma required
What We Offer:
- Competitive benefits package, including medical, dental, vision, and 401k
- Paid sick and vacation time
- Training and advancement opportunities
Equal Opportunity Employer:
California Solar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic.
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