Guest Services Manager

1 day ago


Williamsburg, Virginia, United States Holiday Inn Full time
About the Role

The ideal candidate will have a strong background in hospitality management, with experience in leading front desk teams and implementing processes to improve efficiency and customer satisfaction. You will be expected to develop and maintain effective relationships with colleagues across all departments, as well as provide training and support to new staff members.

Key responsibilities will include:

  • Managing guest accounts, including room charges and upgrades
  • Training and developing front desk staff to ensure they have the skills and knowledge needed to deliver excellent customer service
  • Collaborating with other departments to ensure seamless hotel operations
Requirements

To be successful in this role, you will need:

  • A minimum of 2 years' experience in a similar position within the hospitality industry
  • Excellent leadership and communication skills
  • Ability to work under pressure in a fast-paced environment


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