Hotel Operations Manager
24 hours ago
About the Job
As a seasoned hospitality professional, you will play a pivotal role in ensuring seamless front desk operations at our esteemed Holiday Inn location. Reporting to the Hotel Manager, you will oversee the day-to-day activities of the front desk team, guaranteeing exceptional guest experiences and meeting the highest standards of service excellence.
Main Responsibilities:
- Lead and train a dynamic team of front desk staff to deliver prompt, courteous, and efficient service to all guests.
- Maintain accurate records and databases related to guest accounts, room charges, and upgrades, ensuring seamless communication between departments.
- Collaborate with other hotel teams to resolve complex guest complaints and issues, consistently exceeding expectations.
- Develop and implement policies and procedures to enhance front desk operations, foster a positive work environment, and drive business growth.
Skill Requirements:
- Proven leadership and training abilities to motivate and develop high-performing front desk teams.
- Excellent communication and interpersonal skills to effectively interact with guests, colleagues, and external partners.
- Able to analyze complex situations, think critically, and make informed decisions to drive results.
- Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
- Bachelor's degree in Hospitality or related field preferred; minimum 2 years of relevant experience in a similar role.
Compensation:
We offer a competitive salary range of $52,000 - $68,000 per year, commensurate with experience and qualifications. A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off, is also provided.
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