Hotel Operations Manager

24 hours ago


Williamsburg, Virginia, United States Holiday Inn Full time

About the Job

As a seasoned hospitality professional, you will play a pivotal role in ensuring seamless front desk operations at our esteemed Holiday Inn location. Reporting to the Hotel Manager, you will oversee the day-to-day activities of the front desk team, guaranteeing exceptional guest experiences and meeting the highest standards of service excellence.

Main Responsibilities:

  • Lead and train a dynamic team of front desk staff to deliver prompt, courteous, and efficient service to all guests.
  • Maintain accurate records and databases related to guest accounts, room charges, and upgrades, ensuring seamless communication between departments.
  • Collaborate with other hotel teams to resolve complex guest complaints and issues, consistently exceeding expectations.
  • Develop and implement policies and procedures to enhance front desk operations, foster a positive work environment, and drive business growth.

Skill Requirements:

  • Proven leadership and training abilities to motivate and develop high-performing front desk teams.
  • Excellent communication and interpersonal skills to effectively interact with guests, colleagues, and external partners.
  • Able to analyze complex situations, think critically, and make informed decisions to drive results.
  • Flexibility to adapt to changing priorities and deadlines in a fast-paced environment.
  • Bachelor's degree in Hospitality or related field preferred; minimum 2 years of relevant experience in a similar role.

Compensation:

We offer a competitive salary range of $52,000 - $68,000 per year, commensurate with experience and qualifications. A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off, is also provided.



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