Executive Director of Rooms Operations
7 days ago
At Crescent Services, we are seeking an exceptional Executive Director of Rooms Operations to lead our Rooms Division and deliver unparalleled guest experiences at our luxury resort. As a strategic leader, you will be responsible for the overall leadership and management of the Rooms Division, including Front Office, Housekeeping, Guest Services, and Concierge operations.
Main Responsibilities:
- Develop and implement daily quality processes to ensure alignment with our overall vision, mission, and guest service objectives.
- Collaborate with senior leadership across all disciplines on key operational strategies, business planning, and budget/forecast management.
- Continuously identify opportunities for improving operational efficiency, enhancing guest satisfaction, and increasing revenue.
Requirements:
- Minimum of 10 years of progressive leadership experience in hotel or resort operations, with at least 5 years in a senior management role at Independent and Marriott full-service hotels.
- Proven experience managing large-scale properties, ideally in luxury hotels or resorts with a focus on guest services, housekeeping, and front office operations.
- Exceptional leadership skills with a track record of building, developing, and motivating large teams.
What We Offer:
- Excellent compensation package
- Operational incentive plan eligibility
- Exceptional benefit plan for eligible associates and family members
- 401K matching program for eligible associates
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