Executive Director of Rooms Operations

7 days ago


Williamsburg, Virginia, United States Crescent Services Full time
Job Description:

At Crescent Services, we are seeking an exceptional Executive Director of Rooms Operations to lead our Rooms Division and deliver unparalleled guest experiences at our luxury resort. As a strategic leader, you will be responsible for the overall leadership and management of the Rooms Division, including Front Office, Housekeeping, Guest Services, and Concierge operations.

Main Responsibilities:

  • Develop and implement daily quality processes to ensure alignment with our overall vision, mission, and guest service objectives.
  • Collaborate with senior leadership across all disciplines on key operational strategies, business planning, and budget/forecast management.
  • Continuously identify opportunities for improving operational efficiency, enhancing guest satisfaction, and increasing revenue.

Requirements:

  • Minimum of 10 years of progressive leadership experience in hotel or resort operations, with at least 5 years in a senior management role at Independent and Marriott full-service hotels.
  • Proven experience managing large-scale properties, ideally in luxury hotels or resorts with a focus on guest services, housekeeping, and front office operations.
  • Exceptional leadership skills with a track record of building, developing, and motivating large teams.

What We Offer:

  • Excellent compensation package
  • Operational incentive plan eligibility
  • Exceptional benefit plan for eligible associates and family members
  • 401K matching program for eligible associates


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