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Front Office Director

2 months ago

Chicago Illinois, United States Autograph Hotel Chicago Full time
About Us

At Autograph Hotel Chicago, we're committed to delivering exceptional guest experiences. As a key member of our team, you'll play a vital role in ensuring our hotel's high standards are met.

Job Summary

We're seeking a highly skilled and experienced Front Office Director to oversee the smooth operation of our Front Office and Guest Services Department. As a leader, you'll be responsible for driving profitability, cost control, and quality standards while providing exceptional guest service.

Key Responsibilities
  • Lead and manage a team of Front Office and Guest Services staff to ensure consistent quality service delivery.
  • Develop and implement training programs to enhance staff skills and knowledge.
  • Monitor and analyze departmental performance, identifying areas for improvement and implementing corrective actions.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Ensure compliance with hotel policies, procedures, and brand standards.
Requirements
  • High school graduate or equivalent required; four-year college degree preferred.
  • Minimum three years of front office management experience required.
  • Minimum two years of department head-level experience required.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work under pressure and deal with stressful situations during busy periods.
What We Offer

As a valued member of our team, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan with matching funds. You'll also have access to our 'YouDecide' and Hotel Room Discount programs.

We're an equal opportunity employer, committed to building a diverse and inclusive workplace. If you're passionate about delivering exceptional guest experiences and have the skills and experience to match, we encourage you to apply.