Shift Supervisor

5 days ago


Watertown, Massachusetts, United States Northeast Foods, LLC Full time
Job Summary

We are seeking a highly motivated and experienced Shift Lead to join our team at Northeast Foods, LLC. As a Shift Lead, you will be responsible for supervising, training, and motivating employees to maintain excellent customer service.

Key Responsibilities
  • Supervise and Train Employees: Lead and develop a high-performing team by providing guidance, coaching, and feedback to ensure excellent customer service and a positive work environment.
  • Manage Shift Operations: Oversee daily shift activities, including inventory management, cash handling, and customer service.
  • Resolve Customer Concerns: Address customer complaints and concerns in a professional and courteous manner.
  • Inventory Management: Conduct regular inventory counts to ensure accurate stock levels and prevent shortages.
  • Cash Handling: Count and reconcile cash at the end of each shift to ensure accuracy and prevent discrepancies.
  • Team Development: Foster a positive and inclusive work environment by promoting teamwork, open communication, and employee engagement.
Requirements
  • Leadership Experience: Proven track record of leading and developing high-performing teams.
  • Customer Service: Excellent customer service skills, with the ability to resolve conflicts and complaints in a professional manner.
  • Communication: Strong verbal and written communication skills, with the ability to effectively communicate with employees, customers, and management.
  • Inventory Management: Basic knowledge of inventory management principles and practices.
  • Cash Handling: Ability to accurately count and reconcile cash.
  • Teamwork: Ability to work effectively in a fast-paced team environment.
Perks and Benefits
  • Scholarship Fund Program: Eligible employees may receive scholarships ranging from $1000 to $50,000.
  • Burger King Emergency Fund: Eligible employees may receive short-term financial assistance in the event of unexpected hardships.
  • Discount Program: Eligible employees may receive discounts on various products and services.
  • Wellness Program: Eligible employees may earn points for participating in wellness activities, redeemable for wellness-related items.

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