Customer Service Ambassador

4 days ago


Elgin, Illinois, United States Southside Market Full time

Job Summary

We are seeking a skilled and enthusiastic Guest Service Representative to join our team at Southside Market. As a key member of our service team, you will be responsible for providing exceptional customer service, ensuring accurate orders, and maintaining a clean and organized service area.

Key Responsibilities

  • Communicate effectively with customers to ensure accurate orders and resolve any issues that may arise.
  • Knowledgeable of menu items and able to make recommendations to customers.
  • Ensure order accuracy and communicate order needs to fellow team members.
  • Packages and distributes orders efficiently and accurately.
  • Maintains cleanliness and organization of service line, food holding wells, and cutting board.
  • Weighs and cuts meat to exact specifications.

Requirements

  • Food Handler Certificate required.
  • Previous kitchen and/or knife experience preferred.
  • Ability to listen, read, write, and speak fluently in English for all job-related circumstances.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Work Environment

The noise level in the work environment is usually moderate to loud. Repetitive motions with knives are used for multiple hours.

Benefits

  • Tuition Reimbursement Program - up to 100% paid college tuition.
  • 30% Employee Discount on Regular Menu items & Merchandise.
  • Free Shift Meal each program.
  • 401(k) with up to 4% Employer match.
  • Employee Referral Bonus Program.
  • Focused Leadership Development Program.
  • Medical, Dental, Vision, Life, Short-term and Long-term Disability.
  • 1 week Vacation pay/year - accrual starts and day 1.
  • 1 week Sick pay/year - accrual starts and day 1.
  • COMPANY HOLIDAYS CLOSED - Thanksgiving, Christmas, and Easter - Paid for Full Time Employees.
  • Full time set Schedules.


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