IT Support Specialist
2 weeks ago
We are seeking a skilled Desktop Support Technician to provide exceptional technical assistance and support services.
Key Qualifications
- Minimum of 3 years of experience in Desktop Support
- High School Diploma or GED required; Bachelor's degree preferred
- CompTIA A+ Certification is a plus
- Excellent customer service abilities
- Delivering comprehensive desktop support to end-users
- Ensuring a high standard of customer service
- Engaging with clients to resolve any technical issues they encounter
- Maintaining a friendly and approachable demeanor while troubleshooting
- Addressing a wide range of onsite technical challenges related to network systems and desktop configurations
- Providing empathetic and effective support
- Tailoring the customer experience to meet individual needs
- Generating reports to analyze product failure patterns and service challenges
- Assisting customers with technical inquiries in a courteous manner
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IT Support Specialist
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IT Support Specialist
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