IT Support Specialist

2 weeks ago


Brookfield, Wisconsin, United States AA2IT Full time
Position Overview

We are seeking a skilled Desktop Support Technician to provide exceptional technical assistance and support services.

Key Qualifications
  • Minimum of 3 years of experience in Desktop Support
  • High School Diploma or GED required; Bachelor's degree preferred
  • CompTIA A+ Certification is a plus
  • Excellent customer service abilities
Core Responsibilities
  • Delivering comprehensive desktop support to end-users
  • Ensuring a high standard of customer service
  • Engaging with clients to resolve any technical issues they encounter
  • Maintaining a friendly and approachable demeanor while troubleshooting
  • Addressing a wide range of onsite technical challenges related to network systems and desktop configurations
  • Providing empathetic and effective support
  • Tailoring the customer experience to meet individual needs
  • Generating reports to analyze product failure patterns and service challenges
  • Assisting customers with technical inquiries in a courteous manner

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