Network Support Specialist

4 weeks ago


Brookfield, Wisconsin, United States Actalent Full time

Actalent's client is a leading developer of brain imaging software, working with neurosurgeons to advance medical imaging capabilities.

The company is passionate about making a positive impact on people's lives.

Job Title: Network Support Specialist

Job Description

The company creates innovative medical imaging software, including brain mapping software, sold to top hospitals like Johns Hopkins and UW-Madison.

The current opening is for a Product Support specialist.

Responsibilities:

Assist customers with software installation and repair, and internal employees with IT issues related to network connectivity, internet access, security, and email/domain maintenance.

Collaborate with internal product development staff and external customers, including hospitals and their employees.

Troubleshoot issues related to software installation, upgrades, and general support.

Daily Duties:

Assist in requirements development, installation, testing, and support of medical software applications in large healthcare environments.

Capture, investigate, and assist in resolving customer support issues.

Qualifications:

Familiarity with healthcare imaging and IT (PCs, networking).

Preferred experience in DICOM.

Ability to configure a home network, including securing a router, setting up PCs (wired and wireless), and setting up an online printer or media NAS.

Basic understanding of IT principles, including IP addresses, firewalls, and operating system configuration.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions, helping visionary companies advance their engineering and science initiatives.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people, embedded into our culture through hiring diverse talent, maintaining an inclusive environment, building a culture of care, and ensuring growth opportunities.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.



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