IT Support Specialist
2 days ago
About the Role
Milliman is seeking a skilled IT Support Specialist to join our team in Brookfield, WI. As a key member of our IT department, you will be responsible for providing technical support to our employees, ensuring that all technology is in seamless working order.
Key Responsibilities
- Respond to incoming tickets and ad hoc requests for help from local and remote users
- Resolve technical issues in a timely manner and research incidents with attention to detail
- Create, update, and review technical process documentation
- Prioritize tickets based on urgency and/or priority
- Solve technical problems on the fly
- Complete auditing tasks
- Install and configure new hardware, software, and systems
- Provide A/V support for in-office meetings
- Provide instructions to end users, verbally and in writing
- Follow internal approval procedures
- Teach technical concepts and processes when needed
- Provide orientation and guidance to users on new software and computer equipment
- Complete thorough research and exhaust all possible resources when investigating an issue
Requirements
- Minimum 1 year of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, as well as hardware
- Minimum 1 year of help desk experience, preferably in an office or professional services environment
- Able to physically install and relocate equipment, including lifting 40 pounds, climbing stairs, and working in small spaces
- Familiarity with TCP/IP networking
- Exceptional attention to detail and ability to prioritize multiple concurrent requests
About Milliman
Milliman is a leading global consulting and actuarial firm that delivers market-leading services and solutions to clients worldwide. We are committed to creating an environment that recognizes and meets the personal and professional needs of our employees and their families.
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