IT Support Specialist

2 days ago


Brookfield, Wisconsin, United States Milliman Full time

About the Role

Milliman is seeking a skilled IT Support Specialist to join our team in Brookfield, WI. As a key member of our IT department, you will be responsible for providing technical support to our employees, ensuring that all technology is in seamless working order.

Key Responsibilities

  • Respond to incoming tickets and ad hoc requests for help from local and remote users
  • Resolve technical issues in a timely manner and research incidents with attention to detail
  • Create, update, and review technical process documentation
  • Prioritize tickets based on urgency and/or priority
  • Solve technical problems on the fly
  • Complete auditing tasks
  • Install and configure new hardware, software, and systems
  • Provide A/V support for in-office meetings
  • Provide instructions to end users, verbally and in writing
  • Follow internal approval procedures
  • Teach technical concepts and processes when needed
  • Provide orientation and guidance to users on new software and computer equipment
  • Complete thorough research and exhaust all possible resources when investigating an issue

Requirements

  • Minimum 1 year of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, as well as hardware
  • Minimum 1 year of help desk experience, preferably in an office or professional services environment
  • Able to physically install and relocate equipment, including lifting 40 pounds, climbing stairs, and working in small spaces
  • Familiarity with TCP/IP networking
  • Exceptional attention to detail and ability to prioritize multiple concurrent requests

About Milliman

Milliman is a leading global consulting and actuarial firm that delivers market-leading services and solutions to clients worldwide. We are committed to creating an environment that recognizes and meets the personal and professional needs of our employees and their families.


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